Salesforce Business Solutions Consultant

3 weeks ago


Charlotte, North Carolina, United States Pantheon Data Full time

Company Overview

Pantheon Data is a private, small business based in the Washington, DC, area. The company provides a range of services to government agencies and commercial clients, including infrastructure resiliency, contact center operations, information technology, software engineering, program management, strategic communications, engineering, and cybersecurity.

The company has grown its customer base to include commercial clients and has expanded its service offerings to other agencies within the Department of Homeland Security (DHS), the Department of Defense (DoD), and other Federal Civilian Agencies.

Job Description

This role requires a deep understanding of Salesforce, strong analytical skills, and a commitment to delivering high-quality solutions. The successful candidate will play a crucial role in ensuring the successful delivery and maintenance of Salesforce solutions that align with government regulations and standards.

The position involves requirements gathering, solution design, government compliance, user story development, testing and validation, user training and support, documentation, process improvement, and collaboration with cross-functional teams.

Responsibilities
  • Collaborate with stakeholders to elicit, analyze, and document business requirements.
  • Work with cross-functional teams to design and develop Salesforce solutions that meet business needs and adhere to government regulations.
  • Ensure all Salesforce solutions comply with relevant government regulations, standards, and security protocols.
  • Create detailed user stories and process flows to guide development efforts.
  • Participate in testing activities, including unit, integration, and user acceptance testing.
  • Provide training and ongoing support to end-users on Salesforce functionalities and best practices.
  • Develop and maintain comprehensive documentation for Salesforce configurations, customizations, and processes.
  • Identify opportunities to optimize Salesforce processes and workflows.
  • Collaborate closely with developers, system administrators, and other stakeholders to ensure project success.

Required Skills and Experience

This role requires a Bachelor's degree in Computer Science, Information Technology, or a related field and a minimum of 10 years of experience as a Business Analyst, with a strong focus on Salesforce. The successful candidate should have Salesforce certifications, such as Salesforce Certified Administrator or Salesforce OmniStudio Consultant or Developer.

Additionally, the candidate should have proven experience in government projects and an understanding of relevant regulations. Strong analytical and problem-solving skills are also essential, as well as excellent written and verbal communication skills. The ability to work independently and as part of a team is also required.

Salary

The estimated salary for this position is $120,000 - $150,000 per year, depending on experience and location.



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