California: Pet Engagement and Leadership Manager
3 weeks ago
PetSmart is a place where passion for pets and people come together. As a Customer Engagement and Leadership Manager, you will be part of a team that ensures a positive experience for every pet and pet parent in our stores.
The Department Manager team drives the success of our stores by creating a personalized shopping experience. You will be responsible for setting the standards for customer engagement, leading a team of retail and pet care associates, and ensuring a safe, clean, and fun environment for our pets and pet parents.
Pet Parent Engagement:
You will have fun getting to know the customers and their pets to create a personalized shopping experience. You will lead a team who are as passionate about pets as we are.
Associate Leadership:
You will help to lead a team who will ensure a safe, clean, and fun environment for our pets and pet parents. From motivating associates to ensuring we have the right product on the floor, our leaders ensure a safe and fun environment in our stores.
Overall Retail Initiatives:
Creating an exceptional customer experience is a top priority for all our leaders. You will be responsible for building connections with pet parents and ensuring our associates have extensive knowledge of pet solutions.
ABOUT YOUR CAREER:
At PetSmart, you will have opportunities to develop your leadership skills, gain experience in a different business unit, or transfer to any one of our 1600 stores nationwide.
THE WARM AND FUZZIES:
We've highlighted job responsibilities as best as we could above, but the best parts of working at PetSmart can't be fully described in the job description. It's the excitement you feel when you help a little one pick out his very first fish, the pride of giving Mickey a makeover in our salons, or the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.
Working at PetSmart is not a job, it's a community of those who work together for the love of pets.
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