Healthcare Data Analyst

4 days ago

Los Angeles, California, United States Kaiser Permanente Full time

Job Summary:

As a Healthcare Data Analyst at Kaiser Permanente, you will play a critical role in supporting Quality and Safety Improvement programs and initiatives. Your primary responsibility will be to provide administrative, facilitation, and technical support functions to ensure the development, implementation, monitoring, and continuous improvement of Quality and Safety programs and initiatives.

Key responsibilities include contributing to the development and monitoring of performance indicators and metrics, collaborating with departments to collect, analyze, and trend data from multiple reporting systems and sources, and identifying opportunities to improve quality and safety. You will also coordinate across workgroups to address priority issues and act as a resource within established guidelines for issues related to quality and safety.

Essential Responsibilities:

  • Provide effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listen to, seek, and address performance feedback; provide mentoring to team members. Pursue self-development; create plans and take action to capitalize on strengths and develop weaknesses; influence others through technical explanations and examples.
  • Complete work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensure all procedures and policies are followed; leverage an understanding of data and resources to support projects or initiatives. Collaborate cross-functionally to solve business problems; escalate issues or risks as appropriate; communicate progress and information.
  • Conduct data extraction, analyses, and presentations to support quality improvement efforts by conducting descriptive and inferential statistics for quality improvement evaluations; creating charts, graphs, and narrative summaries of improvements utilizing multiple data reporting systems; preparing quality improvement metric reports at the individual level to demonstrate improvements and effectiveness of quality improvement programs into specified formats; and identifying and documenting trends, potential errors, and other analysis for further review and reports them to the supervisor.
  • Support quality improvement and improvement risk management efforts by assisting with the development of corrective action plan for areas of improvement identified through utilization review, clinical records audit, claim denials, member satisfaction surveys, and auditing surveys; ensuring process improvements are compliant with established internal and external regulation requirements; conducting root cause analysis, failure mode and effect analysis, and other assessments in response to near misses and good catches in order to identify areas of improvement; and assisting with escalating high-risk issues and trends to appropriate entity for resolutions.
  • Develop and utilize quality improvement performance metrics by implementing and developing performance metrics, standards, and methods to establish improvement success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure development of cohesive and reachable metrics are practical and approved; and facilitating the collection of metric data from workflows and projects by utilizing sound methodology.
  • Facilitate the development of quality improvement initiatives by implementing methods and tools to develop stakeholders capabilities for process improvements; applying data-driven improvement principles, tools, and problem-solving methods, including Lean/Six-Sigma concepts and techniques using quality improvement metrics; and developing milestones, detailed workplans, and documentation practices.
  • Serve as the subject matter expert for quality improvement processes and regulations within assigned area by learning current internal policies and external regulations; participating on committees, projects to provide guidance on the enforcement, development of policies or procedures of regulations and auditing processes; leveraging collaborative, results-oriented partnerships to ensure compliance with regulations and improve patient safety, maintain the KP safety culture, reporting accuracy, and health outcomes; and preparing materials for educational programs to raise awareness for regulation requirement, internal concerns, and system/database usage.
  • Deliver stakeholder development and quality performance review efforts by coordinating and conducting utilization and performance reviews utilizing multidisciplinary criteria and guidelines, and takes a systematic approach to quality improvement; identifying performance areas of improvement for stakeholders and provides feedback and coaching as needed; and delivering training and educational programs related to process improvement for quality improvement programs for stakeholders.

Minimum Qualifications:

  • Minimum one (1) year of experience with databases and spreadsheets or continuous quality improvement (CQI) tools.
  • Bachelor's degree in Business Administration, Health Care Administration, Nursing, Public Health, or related field AND Minimum two (2) years of experience in quality, performance improvement, customer service, or a related field OR Minimum five (5) years of experience in healthcare quality assurance/improvement or a directly related field.

Additional Requirements:

  • Knowledge, Skills, and Abilities (KSAs): Applied Data Analysis; Quality Improvement; Development Planning; Agile Methodologies; Process Mapping; Project Management; Risk Assessment

COMPANY:

Kaiser Permanente

TITLE:

Healthcare Data Analyst / Quality and Safety Improvement Consultant

LOCATION:

Los Angeles, California

REQNUMBER:

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

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