Customer Service Representative
4 weeks ago
MyBambu is a cutting-edge fintech platform delivering innovative financial solutions to underserved communities. Our mission is to break down barriers to financial access and literacy, empowering users through a bilingual, user-friendly mobile experience.
Job SummaryWe are seeking a highly skilled Customer Care Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional support and satisfaction to our valued customers. Your primary focus will be on providing technical assistance, resolving issues, and ensuring a seamless customer experience.
Key Responsibilities- Customer Support: Provide exceptional customer service to MyBambu users via various channels, including phone, email, and chat.
- Technical Proficiency: Leverage technological expertise to troubleshoot and guide customers through technical challenges.
- Banking Knowledge: Utilize banking and financial industry knowledge to answer customer queries related to transactions, account management, and financial tools.
- Software Proficiency: Demonstrate proficiency in Microsoft Suite applications to efficiently document customer interactions and manage cases.
- Multilingual Support: Provide support in multiple languages, catering to a diverse customer base.
- Collaboration: Collaborate with cross-functional teams to address customer needs and contribute to continuous improvement initiatives.
- Bilingual Proficiency: Spanish or Creole proficiency is required.
- Customer Service Experience: Minimum of one year of customer service experience.
- Sales Experience: Minimum of one year of sales experience.
- Technical Skills: Technologically savvy with a strong understanding of Microsoft Suite; Salesforce experience is a plus.
- Banking Industry Experience: Banking or financial industry experience is highly desirable.
- Communication Skills: Excellent communication skills and a customer-centric approach.
- Problem-Solving Skills: Strong problem-solving skills and the ability to adapt to a dynamic and fast-paced work environment.
- Medical Coverage: Excellent medical coverage.
- Paid Time Off: Fifteen (15) days of Paid Time Off.
- Paid Holidays: Seven (7) days of Paid Holidays.
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