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Customer Service Representative

1 week ago


Ogden, Utah, United States Ogden City Corporation Full time
Job Summary
As a Customer Service Representative with the Ogden City Corporation's Treasury Division, you will play a vital role in providing exceptional customer service to our citizens. Your primary responsibility will be to work with customers to answer questions, resolve issues, and provide information on departmental and city policies.

About the Role
This position is responsible for performing a variety of routine clerical accounting duties, including accepting payments over the counter and through mail, performing cashiering services, processing payments, preparing bank deposits, and responding to customer complaints and inquiries. You will also work closely with management staff to ensure that all tasks are completed accurately and efficiently.

Key Responsibilities
  • Respond to customer inquiries via phone and in person.
  • Provide information on departmental and city policies and procedures.
  • Negotiate payment arrangements and work with customers in a collection process.
  • Troubleshoot accounts for possible errors or cause of high/low bills.
  • Determine accounts with illegal usage and issue shut-off notices.

Requirements
To be successful in this role, you will need to have at least one year of financial sector customer service experience and a high school diploma or its equivalent. Any combination of experience and education that would likely provide the required knowledge and abilities may be qualifying.

Benefits
The Ogden City Corporation offers a competitive salary range of $35,500.00 - $51,475.00 annually, as well as various benefits, including language pay, longevity pay, holidays, sick leave, vacation time, medical and dental insurance, EAP- Employee Assistance Program, life insurance, long-term disability, employee loan program, wellness program, and tuition reimbursement. This position also includes full-time eligibility for benefits and participation in safety and risk management activities.