Medical Concierge Associate

3 weeks ago


Deerfield Beach, Florida, United States FHE Health Full time

FHE Health is a healthcare institution committed to delivering innovative treatment for Behavioral Health Disorders.

Job Description

We are seeking a skilled Patient Concierge to provide exceptional customer service to our patients and their families.

This role offers the opportunity to make a real difference in the lives of our Mental Health and Detox patients.

Key Responsibilities:

  • Act as the first point of contact for patients and provide a warm and welcoming demeanor
  • Work closely with medical staff to ensure that patients receive the care they need in a timely and efficient manner
  • Provide ongoing knowledge of all FHE programs and services
  • Assist with patient navigation within the facility and answer phone calls
  • Schedule and manage patient appointments and follow-ups efficiently

Requirements:

  • Previous experience in healthcare, customer service, or mental health settings
  • Familiarity with patient management software and general computer proficiency
  • Strong interpersonal and communication skills
  • Ability to handle sensitive situations with empathy and professionalism

Compensation:

$45,000 - $55,000 per year, depending on experience.



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