Medical Concierge Associate
3 weeks ago
FHE Health is a healthcare institution committed to delivering innovative treatment for Behavioral Health Disorders.
Job DescriptionWe are seeking a skilled Patient Concierge to provide exceptional customer service to our patients and their families.
This role offers the opportunity to make a real difference in the lives of our Mental Health and Detox patients.
Key Responsibilities:
- Act as the first point of contact for patients and provide a warm and welcoming demeanor
- Work closely with medical staff to ensure that patients receive the care they need in a timely and efficient manner
- Provide ongoing knowledge of all FHE programs and services
- Assist with patient navigation within the facility and answer phone calls
- Schedule and manage patient appointments and follow-ups efficiently
Requirements:
- Previous experience in healthcare, customer service, or mental health settings
- Familiarity with patient management software and general computer proficiency
- Strong interpersonal and communication skills
- Ability to handle sensitive situations with empathy and professionalism
Compensation:
$45,000 - $55,000 per year, depending on experience.
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Concierge Service Associate
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