Customer Service Representative- Intake Team Lead

7 days ago

Albuquerque, New Mexico, United States HME Specialists LLC Full time

Company Overview

HME Specialists LLC is a forward-thinking company dedicated to helping patients reach their highest level of medical independence. We deliver equipment and services seamlessly, with exceptional care.

Job Description

The primary responsibilities of this role include managing incoming orders from referral sources through various channels, processing these orders accurately and efficiently to ensure timely delivery of durable medical equipment products. You will also verify customer information and insurance details for proper billing, while coordinating closely with warehouse and shipping departments to track and expedite orders.

You will resolve any customer issues related to orders, returns, and exchanges, and maintain detailed records of customer interactions. Collaboration with case managers, provider staff, and physicians will be essential to ensure necessary documentation is received, fostering a seamless customer experience across all departments.

Required Skills and Qualifications

  • A high school diploma or equivalent; college degree preferred.
  • Previous experience in customer service and order processing.
  • Medical experience would be a valuable bonus.
  • Strong organizational and multitasking skills are crucial for managing multiple orders and customer inquiries effectively.
  • Excellent communication and interpersonal skills will enable you to build rapport with customers and collaborate efficiently with team members and healthcare professionals.
  • Proficiency in using computer systems and order processing software is necessary to navigate the tools required for this role.
  • The ability to work independently while contributing to a team environment is important.

Benefits

We offer great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, and Paid Time Off.

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