Bilingual Practice Coordinator
3 weeks ago
Job Title: Bilingual Practice Coordinator
Job Summary: We are seeking a highly skilled and bilingual practice coordinator to join our team at Advanced Behavioral Health, Inc. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively interact with patients, families, and healthcare professionals.
Key Responsibilities:
- Comply with CARF/COMAR/HIPPA/State compliance regulations.
- Greet and check in patients for appointments.
- Maintain a clean professional front desk environment.
- Conduct ABH patient reminder calls 48 hours prior to appointments scheduled with all doctors and Nurse Practitioners.
- Verify current and valid authorization information in the EMR for each ABH patient scheduled with the doctors and Nurse Practitioners 48 hours prior to scheduled appointments.
- Schedule future appointments accurately via the Electronic Medical Records (EMR) system.
- Contact patients who have missed appointments; monitor and track no-shows and enter data into system.
- Create medical record for new patients in EMR, upload and recording of authorization information.
- Manage and process medication refill requests for patients enrolled by following company protocols; complete medication prior authorizations as required by Maryland Medicaid through necessary paperwork and/or by calling the insurance company.
- Conduct daily authorization updates in the EMR.
- Notify Site Directors and Therapists of patient authorization status.
- Prepare an off work/off school note for attending scheduled appointment as requested by patients.
- Take and record vital signs.
- Assist Medical Director with administrative duties.
- Coordinate with the Site Director and Therapists to ensure cases are assigned and discharged regularly.
- Act as the primary point-of-contact for referring vendors. Communicate the status of their referrals throughout the referral process.
- Ongoing compliance check of Intake and consent forms in EMR
- Scan and upload referral documents to clients EMR charts upon completion of referral.
- Maintain referral log/referral tracking system and distributes to appropriate provider and/or department.
- Complete and report end of month tally of patient referrals to supervisor(s) and Site Director.
- Maintain confidentiality in all aspects of client, staff and agency information.
- Respond to communication (phone, email, text) from clients and families, referral sources, and ABH staff within 24 hours or the next business day.
- Sort and distribute clinic mail and correspondence.
- Assists with workload at other office locations as needed.
Requirements and Qualifications:
- Associates degree, equivalent work experience, or certification in health-related field.
- Minimum of five (5) years of experience directly related to the duties and responsibilities specified.
- Ability to take vitals required.
- Bilingual (English/Spanish) required.
- Excellent customer service, verbal and written communication skills.
- Experience with multi-line telephone systems.
- Able to work well as part of a team.
- Basic knowledge of healthcare insurance claims, referral processing, patient responsibility, how deductibles and co-pays factor in, etc.
- Basic computer literacy and ability to operate standard office equipment, including but not limited to, computers, telephone systems, calculators, copiers and facsimile machines.
- Experience working in a healthcare setting in a customer service role preferred.
- Experience working with an electronic medical records/scheduling system, preferred.
- Ability to work in an organized manner and multi-task in a fast-paced environment.
Benefits:
- Medical, Dental, Vision
- 401(k) Retirement Plan with Employer Match
- Dependent Care Flexible Spending Accounts (FSAs)
- Voluntary Term Life Insurance
- Employer Paid Basic Life Insurance, Short-Term Disability, Long-Term Disability
- Voluntary Insurance Policies: Accident, Cancer, Critical Illness, Hospital Confinement
- Employee Assistance Program (EAP)
- Paid Holidays, PTO Accruals, Floating Holiday, Paid Birthday, Wellness Day
- Paid Lunch Break
Equal Opportunity Employer: Advanced Behavioral Health, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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