Personal Banker

2 weeks ago


Ashburn, Virginia, United States Frost Bank Full time
About the Role

We are seeking a highly skilled and customer-focused Personal Banker to join our team at Frost Bank. As a Personal Banker, you will be the first point of contact for many of our customers, setting the standard for what it means to bank with us.

Key Responsibilities
  • Provide exceptional customer service and support to our customers, ensuring their banking needs are met and exceeded.
  • Educate and advise customers on deposits, loans, and other financial services, providing guidance and support to help them achieve their financial goals.
  • Manage cash handling and teller services, ensuring accurate and efficient transactions.
  • Develop and maintain strong relationships with customers, building trust and loyalty through personalized service and expert advice.
  • Stay up-to-date with industry developments and regulatory requirements, ensuring compliance and adherence to Frost Bank's policies and procedures.
Requirements
  • Exceptional customer service skills and a passion for delivering outstanding service.
  • Proficiency in Microsoft applications and ability to learn new systems quickly.
  • Excellent written and verbal communication skills, with the ability to articulate complex financial concepts in a clear and concise manner.
  • Availability to work a rotating schedule, including Saturdays.
About Frost Bank

Frost Bank is a leading financial institution dedicated to providing exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. With a legacy of over 150 years, we are committed to fostering an environment that reflects our values and encourages team members to thrive.