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Product Advocate Representative

2 months ago

Elmira, New York, United States NESCO Inc Full time

Nesco Resource is seeking a skilled Customer Service Representative to join our team. This is a Permanent Full Time position with a competitive hourly rate of $22 to $23.



Job Summary

Serves customers by providing product and service information; resolving product and service problems.



Key Responsibilities
  1. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  2. Opens customer accounts by recording account information.
  3. Maintains customer records by updating account information.
  4. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  5. Maintains financial accounts by processing customer adjustments.
  6. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  7. Prepares product or service reports by collecting and analyzing customer information.
  8. Contributes to team effort by accomplishing related results as needed.


Requirements
  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Problem Solving
  • Market Knowledge
  • Documentation Skills
  • Listening
  • Phone Skills
  • Resolving Conflict
  • Analyzing Information
  • Multi-tasking


Nesco Resource is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.