Smart Home Installation Expert

2 months ago

Nashville, Tennessee, United States Interactive Systems Full time
Job Description

At Interactive Systems, we've been in the business of helping save lives and property for over five decades. As a company, we strive to make sure our team members feel valued and supported because we know that they are our most important asset.

Position Summary:

As a Field Technician, you will be focused on the installation and service of advanced security systems, including wired and wireless systems. You'll work closely with our operations manager and outside sales team to ensure our customers receive the highest level of professional care from start to finish. The successful candidate will have a significant impact on the experience of Interactive Systems customers and therefore a strong record of customer service, quality judgment, and the delivery of results are key requirements for this role. Additionally, a successful candidate must have a curious mind and a desire to learn new technology as the role consists of a variety of ever-changing smart home products.

Key Responsibilities:

  • Install and service advanced security systems, including wired and wireless systems.
  • Communicate with customers to review service or installation jobs, answer questions, and provide professional guidance.
  • Demonstrate and train customers on system functions and operations.
  • Perform tests and system checks prior to leaving any jobsite.
  • Have in-depth knowledge of security systems wiring, operation, and functions.
  • Troubleshoot and repair existing security system problems, malfunctions, supervisory conditions, low battery conditions, and false alarms.
  • Understand and communicate service or upsell parts pricing, monitoring rates to customers.
  • Perform other duties as assigned.

Requirements:

  • High School Diploma or equivalent (Required).
  • Driver's License (Required).
  • Must be able to pass regular background checks, MVR checks (Required).
  • Pre-Employment Drug Screening
  • Security system installation and programming 3+ years (Required).
  • Ability to maintain a high degree of productivity and accuracy.
  • Ability to successfully pass skills test.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Strong problem-solving and multi-tasking skills are a must.
  • Must be able to work under pressure and meet deadlines, maintaining a positive attitude while providing exemplary customer service.
  • Must be able to work independently and to carry out assignments to completion within company standards.
  • Must be able to keep a clean and organized work van and maintain inventory control daily.

Physical Requirements & Work Environment:

  • Frequent use of step ladders and extension ladders.
  • Frequent amount of lifting up to 50 pounds.
  • Occasional lifting of up to 100 pounds.
  • Regularly required to drive, walk, stand, reach with hands and arms, stoop, use hands to finger movements, kneel, talk, and hear while performing the duties of this job.
  • Active construction site work.
  • Moderate noise from drills, hammers, banging, construction equipment, alarms, beeps, and other sounds related to the security industry and/or construction sites.
  • Occasional Strobe light flashes.
  • Exposure to hot and cold temperatures, humidity, and exposure to dust.

Interactive Systems is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers by helping save lives and property. Together, we can achieve this goal when we have the best talent working in an environment where employees feel included and recognized.

Benefits:

  • Health Insurance
  • Company Paid Long Term Disability
  • Company Paid Life Insurance
  • Paid Vacation & Holidays
  • Supplemental Insurance through AFLAC
  • Dental Insurance
  • Vision Insurance
  • 401K
  • Paid Time Off

Work Location:

Nashville, Tennessee

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