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Customer Service Representative
1 month ago
WaFd Bank is a leading financial institution with a rich history of serving consumers and business clients across nine Western states. Our company motto is: Love What You Do...Make A Difference
Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a CSR, you will play a vital role in providing exceptional service to our clients, ensuring a positive first impression, and performing efficient and accurate banking transactions.
Key Responsibilities- Provide friendly and courteous service to clients, responding to their inquiries and resolving issues in a timely and professional manner.
- Perform a variety of banking transactions, including deposits, withdrawals, and account maintenance, with a high level of accuracy and attention to detail.
- Develop and maintain strong relationships with clients, understanding their financial needs and providing personalized solutions.
- Work collaboratively with other team members to achieve business objectives and provide exceptional customer service.
- Stay up-to-date with bank policies, procedures, and regulatory requirements, ensuring compliance and adherence to industry standards.
- High school diploma or equivalent required.
- Basic math skills, 10-key, and keyboarding proficiency.
- Proficient in standard Microsoft Office tools, including Excel, Word, Teams, and Outlook.
- Well-developed smartphone and digital channel skills.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse clients and colleagues.
- Paid time off for vacation, sick days, and holidays.
- Health insurance.
- Stock options.
- Generous 7% 401(k) employer matching.
- Paid Parental Leave.
- Life and AD&D insurance.
- Long-term disability.
- Tuition Reimbursement.
- Employee assistance programs.
- Pre-tax health and dependent-care spending plans.
WaFd Bank is committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974.
