Sales and Service Excellence Coordinator

3 weeks ago


Laurel, Mississippi, United States Galaxy Electronics Associates Inc Full time
Job Title

An Inside Sales/Customer Service Representative role has become available at Galaxy Electronics Associates Inc, a renowned printed circuit board manufacturing company. Our team is seeking an exceptional individual to deliver top-notch sales and customer service experiences.

This exciting opportunity allows individuals to utilize their skills in managing customer inquiries, providing product information, processing orders, and ensuring client satisfaction.

We are looking for a highly motivated and skilled professional who can respond to inbound calls and emails in a timely and professional manner.

Key Responsibilities
  • Craft solutions that meet customers' needs and expectations by utilizing premade scripts to address various customer service topics.
  • Employ best practices in customer service techniques to develop strong relationships with clients and achieve personal and team quotas through effective time management and prioritization.
  • Document all customer interactions for future reference and participate in regular trainings to maintain up-to-date skills and knowledge.
Requirements
  • A high school diploma or equivalent.
  • Previous experience as a Customer Service Representative or in a similar role is preferred.
  • Comfort with using computers and customer management software.
  • Excellent phone and verbal communication skills.
  • Understanding of active listening techniques.
Compensation

The estimated salary for this position is $52,500 per year, depending on experience and qualifications.



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