Technical Implementation Specialist
1 week ago
We are a leading provider of document software development technology, empowering clients to achieve their goals. Our international portfolio includes combined companies, products, and technologies that change the way the world works with documents.
Salary:
$80,000 - $110,000 per year, commensurate with experience.
Job Description:
We are hiring a Senior Implementation Engineer to lead on-site services & projects for our team. This role includes up to 85-90% travel at peak times, delivering hands-on implementations for healthcare clients, with the remainder focused on remote implementations, support, documentation, QA testing, and customer training.
Key Responsibilities:
- Lead on-site implementations of our software, including installation, configuration, and troubleshooting of systems and devices.
- Collaborate with customers to integrate our software with complex patient management systems, X-ray devices, medical imaging, and ensure compliance with DICOM & HIPAA standards.
- Provide remote support between on-site visits, assisting with system optimization and performance improvements.
- Maintain thorough documentation of implementations, system changes, and troubleshooting efforts in a CRM system.
- Train users on our products, ensuring they are comfortable and effective in their roles.
- Participate in QA testing of new software releases and product updates to ensure reliability and security.
- Maintain knowledge of DICOM standards, patient management systems, X-ray devices, other medical imaging, system integrations, & more.
- Use critical thinking and problem-solving skills to address complex issues quickly and effectively.
Requirements:
- 5+ years of experience in IT implementation and technical support, ideally in healthcare or medical imaging.
- Expertise in networking, SQL databases, PowerShell scripting, and system configurations.
- Familiarity with DICOM standards and medical imaging systems.
- CompTIA Network+ and A+ certifications are highly preferred.
- Strong people skills with the ability to work with both technical and non-technical stakeholders.
- Proficiency with CRM platforms.
- Communication, critical thinking, and problem-solving skills to handle high-pressure situations in an effective & timely manner.
- Willingness to travel extensively and work independently on-site.
Benefits:
- A comprehensive extended benefits package including health, dental, and vision for you and your family, with company-paid offerings.
- 401K savings program with company match.
- A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
- Highly autonomous and entrepreneurial environment.
- Annual recurring WFH allowance for you to purchase items you need for your home office.
- Ongoing support for learning development so you can master your craft.
- Work with the hardware you're most comfortable with (Windows or Mac).
- Diverse and inclusive workplace where we all learn from each other.
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