Senior Technical Support Specialist

2 weeks ago


King George, Virginia, United States Bowhead Full time
Job Title: Senior Customer Technical Support Specialist

At Bowhead, we are seeking a highly skilled Senior Customer Technical Support Specialist to join our team in Dahlgren, VA. As a key member of our Help Desk team, you will be responsible for providing exceptional customer support and technical assistance to our users.

Responsibilities:
  • Provide on-site desktop support as needed, and general help desk support for User Assistance.
  • Offer phone support to users to resolve issues related to RDT&E connectivity and RDT&E Active Directory domain account User Management.
  • Assist with assigning IP addresses as requested and maintaining those IP addresses in the IPA Database.
  • Utilize the Remedy System to assign and track trouble calls as appropriate.
  • Assist with the maintenance and monitoring of the User Assistance mailbox to ensure timely support for users.
  • Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity.
Requirements:
  • High School Diploma or Bachelor's Degree.
  • Five to ten (5-10) or more years of experience.
  • Ability to effectively and efficiently communicate verbally with the user community.
  • Familiarity with Department of Defense networking and security accreditation requirements.
  • Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.
  • DoD 8570 Information Assurance Technical Level II certification requirements at time of hire.
Physical Demands:
  • Ability to lift up to 10-15 pounds.
  • Ability to stand and walk for prolonged amounts of time.
  • Ability to twist, bend, and squat periodically.
Security Clearance Requirements:

Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for this contract.



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