Culinary Culture Ambassador

4 weeks ago


New York, New York, United States Restaurant Associates Full time

Culinary Culture Ambassador

About the Role

We are seeking an experienced Culinary Culture Ambassador to join our team at Restaurant Associates. In this role, you will be responsible for developing and delivering training programs to improve hospitality excellence and operational performance across hospitality teams.

Key Responsibilities:
  1. Train frontline associates and managerial staff on inclusion principles, cultural competence, and guest expectations.
  2. Establish quantifiable benchmarks to gauge the efficiency of training programs.
  3. Provide insights and recommendations to improve service and training programs based on assessment outcomes.

This role requires local travel approximately three days per week within the designated area and occasional overnight stays for out-of-state travel. You will collaborate with Operational Excellence and People Services teams to understand team and departmental needs, tailoring training content to align with organizational goals and values.

Requirements:
  • Bachelor's degree or equivalent experience in customer service and operations management.
  • 5-7 years of experience in customer-facing roles with 3+ years of team leadership experience.
  • Validated leadership and supervisory skills; demonstrated ability to lead, encourage, and empower teams.
Estimated Salary: $125,000 - $145,000 per year

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