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Restaurant Operations Manager

2 months ago

Tyler, Texas, United States Spherion Full time
Job Summary

The Restaurant General Manager will oversee all aspects of restaurant operations, ensuring exceptional customer service, managing inventory effectively, and maintaining high standards of kitchen management.

Key Responsibilities
  • Operational Management: Manage the daily operations of the restaurant, including front of house and back of house areas.
  • Customer Service: Provide exceptional customer service and ensure guests are satisfied with their experience.
  • Issue Resolution: Handle any issues and concerns that may arise from unsatisfied guests, and do so diligently and effectively.
  • Administrative Duties: Conduct administrative duties, such as time and attendance, payroll, inventory management, and financial reporting.
  • Food Safety and Quality: Ensure all food health and safety protocols are in place and are being followed by every team member.
  • Marketing and Promotion: Play an active role in the restaurant?s marketing campaign efforts and promote business to the local community.
  • Training and Development: Provide education and training to new hires and current employees.
  • Human Resources: Conduct human resources tasks, such as recruiting and hiring, to fill restaurant staff positions.
  • Liaison: Serve as a liaison to higher level leadership.
  • Other Duties: Perform other duties as assigned.
Requirements
  • Education: High School Diploma or GED.
  • Experience: Minimum 5 years experience in restaurant management or related job experience.
  • Leadership and People Skills: Strong leadership and people skills to manage a team of staff, motivate, and inspire.
  • Technology Skills: Knowledge of how to use restaurant technology, including point of sale systems and ability to use Clover system.
  • Team Player: Team player with great attitude and communication skills.
  • Reliability: Reliable to attend work daily on-time, dependable to get the job done correctly and efficiently.
  • Computer Skills: Basic computer skills (food service specific).