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Operations Manager

2 months ago

Cypress, California, United States The Travel Corporation Full time

About The Travel Corporation

We are a leading travel company driven by service through passion, people, and purpose. Our team is dedicated to delivering exceptional travel experiences that make a positive difference. We're seeking a talented individual to join our team as an Operations Manager.

Key Responsibilities

  • Oversee the smooth running of trips and tours from start to finish, ensuring correct execution, branding, and continuous improvement.
  • Work closely with the Operations Admin Team to administer all aspects of trip management, including TOPS, Airtable, Salesforce, Sharepoint, and TEAMS.
  • Approve weekly timesheets, expected hours of work templates, and TM expense reports.
  • Assist in recruiting and hiring, facilitating training, performance evaluations, and P&C administration of new and existing Trip Managers.
  • Manage and analyze workflows to ensure deadlines are met for operations season, preparing for peak operating season and the overall Tour Operators Business Cycle.
  • Monitor and support Quality Improvement efforts, including internal eCTQ survey processes and Salesforce about NPS and supplier feedback.
  • Manage Trip Timings (technical itineraries), Global Airtable & Guest Docs on an ongoing basis, ensuring accurate and effective delivery of products and services.
  • Assist the Operations Director with Product Development for new and existing trip programs based on client feedback and Trip Manager feedback.
  • Resolve operational issues with diplomacy and tact to achieve objectives and meet company standards for service excellence.
  • Be on-call to work with TMs and handle emergencies that may occur during trip operations.

Requirements

  • 3+ years of professional experience in a fast-paced operational environment, client services, partnership management, and product management.
  • Travel-related experience is required, specifically with an operational background.
  • On-Road experience as a Trip Manager or Travel Director would be highly beneficial.

Competencies

  • Proficiency in Microsoft Office applications (Office, Word, Excel, PowerPoint) required.
  • Strong verbal and written communication skills required.
  • Vision correctable to 20/20 with reasonable accommodation required.
  • Able to sit for long periods and to use a computer, mouse, and keyboard is required.
  • Strong analytical and problem-solving skills are required.

Travel & Other Arrangements

  • A high degree of travel throughout North America is required to assist with Quality Control of trip delivery and TM training and development.