Service Advisor
6 days ago
About the Role:
Fun Town RV is seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support for their RVs.
Key Responsibilities:
- Assist customers in troubleshooting issues and scheduling repairs.
- Greet service department customers promptly and courteously.
- Listen to each customer and clearly articulate repair needs to technicians.
- Upsell recommended/additional services using low-pressure, high-integrity methods.
- Provide accurate estimates of repair/maintenance costs.
- Adhere to dealership policy on customer vehicle care and operation.
- Follow up on each repair and keep customers informed of progress.
- Inspect repair quality and ensure that all work is complete.
- Notify customers when vehicles are ready for pickup.
- Review and explain repairs and associated costs with customers.
- Handle customer concerns and complaints.
- Keep Service Manager/Management informed of all problems and potential problems.
- Continuously learn new technical information and techniques to stay current with rapidly changing RV designs.
- Enter repair orders and close them with all necessary information.
- Follow established repair order process to satisfactory and timely completion.
- Ensure preauthorization, filing, and submission of warranty claims in a timely manner.
Requirements:
- Previous work experience with RVs or in the automotive industry.
- Good computer skills.
- Excellent organizational/sequencing skills.
- Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone or in person.
What We Offer:
- Competitive salary.
- Excellent benefit package, including Major Medical-Dental-Vision Insurance, Life Insurance, Paid Time Off, Paid Holidays, 401K (profit sharing), Christmas Savings Plan, and Employee Discounts in Company Store.
Fun Town RV is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the US.
Drug screen, driving record, and background checks may be conducted prior to, and during, employment.
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