Current jobs related to Spa Reception Specialist - Coeur d'Alene, Idaho - Coeur d'Alene Resort

Job Overview

As a Spa Reception Specialist, you will serve as the initial point of interaction for our guests. Your role involves warmly welcoming visitors and ensuring a pleasant experience at the Spa. Proficiency in multitasking and managing stress is crucial for success in this position.

Your primary responsibility will be to maintain a welcoming atmosphere at the front desk while executing all administrative tasks to the highest standards of quality.

Availability on weekends is required.

Key Responsibilities

• Welcome all clients as they arrive at the Spa.
• Perform additional tasks as assigned or requested by management.
• Handle appointment bookings, scheduling, and confirmations.
• Maintain a friendly, cheerful, and courteous demeanor consistently.
• Provide exceptional customer service at all times.
• Manage incoming calls, redirecting them or taking messages as necessary.
• Process payments efficiently.
• Facilitate effective communication between guests and team members.
• Engage in retail sales activities.
• Possess knowledge of our treatments and products.
• Exhibit respect, sensitivity, and concern for guests' needs in a professional manner, addressing inquiries and resolving complaints.
• Adhere to scheduled work hours and maintain punctuality.
• Assist in maintaining accurate inventory records.
• Keep the front desk organized and presentable with all necessary materials.

Compensation & Benefits

Work Benefits:

• Employee meal program
• Complimentary parking
• Uniform provided with in-house laundry services

Health Benefits:

• Full-time employees are eligible for medical, dental, vision, and life insurance starting the first of the month following 60 days of employment.
• Must maintain a minimum of 30 hours per week.
• Variable-hour team members may qualify for benefits after 12 months with supervisor approval, provided they have averaged 30+ hours per week during their first year.

Retirement Plan:

• Team members can participate in the 401K plan at age 21 or older, starting the first of the month following 60 days of employment.
• 2% match with a 4% contribution from the employee.

Paid Time Off (PTO):

• After 6 months: 7 PTO days (728 hours, averaging 28 hours per week)
• After 1 year: 10 PTO days (1,456 hours, averaging 28 hours per week)
• After 2-4 years: 15 PTO days (1,456 hours, averaging 28 hours per week)
• After 5+ years: 20 PTO days (1,200 hours, averaging 23 hours per week)

Holiday Compensation:

• Hourly team members working on Thanksgiving and Christmas will receive time and a half for their hours worked.

Employee Discounts:

• Team members enjoy discounts of 10-25% at our Spa, 20% at affiliated restaurants and lounges (including immediate family and 2 friends), complimentary daily cruises (team member only, subject to availability), discounted room rates, and reduced golf rates, among other benefits.