International Account Manager

2 days ago

Carlsbad CA USA, United States Orthofix Full time
About Orthofix

We are a leading global spine and orthopedics company with a premier portfolio of biologics, innovative spinal hardware, bone growth therapies, specialized orthopedic solutions, and a leading surgical navigation system. Our combined company is over 1,600 strong, with products distributed in 68 countries worldwide and a global R&D, commercial, and manufacturing footprint.

Job Summary

The Account Manager, International is responsible for the successful management of Spine and Biologics distributors within a specific international region. This role involves commercialization activities for international product launches, integrating US marketing strategies within international business, forecasting, and providing support to distribution partners by coordinating with internal corporate departments.

Key Responsibilities
  • Execute regional marketing plans, global pricing and margin analysis, regulatory requirement coordination, and product forecasting to support new and existing international distribution accounts.
  • Translate developed sales collateral, demo tools, and selling framework required for market release, product training, and education for international markets.
  • Work closely with Product Management, Marketing Communications, Supply Chain, Product Development, Medical Education, and all other internal teams as needed to provide distributors with product support.
  • Support attainment of annual revenue targets for the region, including forecasting, order management, and launch/set planning with distributors.
  • Facilitate and coordinate regional requirements of ongoing product life cycle management, including market analysis, product launches, sustainment, and surveillance.
  • Work with medical education teams to plan and execute cadaver labs, COAST visits, and other ancillary customer events.
  • Provide product expertise and support regional development of sales training, customer education, and KOL involvement.
  • Collect, review, and align regional inventory and set forecasts with corporate supply chain demand plan.
  • Coordinate the execution of all purchase orders with customer service, supply chain, operations, and distribution.
  • Facilitate contract administration for distributors, including new distributor agreements, renewals, amendments, NDAs, and LOAs.
  • Support onboarding activities of new customers, including execution of contracts, product selection, regulatory requirements, pricing, inventory availability, and orders.
  • Ensure all new customers are properly established and fully set up in Oracle, including pricing, credit limits, and payment terms.
  • Provide weekly, monthly, and quarterly updates to leadership, including sales vs. plan, key issues and opportunities, and open items with each account.
  • Identify and execute on continuous process improvement opportunities.
  • Support trade shows and conferences as needed.
Requirements
  • Bachelor's Degree
  • 1-3 years of experience in the medical device or related industry
  • Ability to effectively interact with multiple departments and countries in different time zones
  • Motivated, self-starter with strong work ethic and ability to identify and drive needed process improvements
  • Strong written, verbal, and presentation skills across all levels
  • Ability to travel internationally as needed
Preferred Qualifications
  • Fluent in a second language
  • Existing knowledge of international spine market

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