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Technical Support Specialist
2 weeks ago
The role of Technical Support Specialist at Computing Concepts Inc involves providing high-quality end-user technical support related to enterprise software and hardware. This position requires excellent customer service skills, strong communication abilities, and a proven track record of working in complex, high-tech environments.
The successful candidate will be responsible for investigating, diagnosing, and resolving hardware and software problems. They will also provide after-hours and weekend support as needed, while maintaining a positive attitude and professionalism throughout interactions with clients.
This position is ideal for individuals who are self-motivated, able to work independently, and possess a strong understanding of technology. If you have a passion for delivering exceptional customer service and technical support, we encourage you to apply.
Key Responsibilities
- Provide phone support, including listening to customers, empathizing with their situations, and resolving conflicts.
- Investigate, diagnose, and resolve hardware and software problems.
- Assess, triage, research, and train users on application software products and infrastructure components.
- Work under general oversight to provide after-hours and weekend support as needed.
Requirements
- Excellent customer service and communication skills.
- Two to five years of experience in a comparable complex, high-tech environment.
- PREFERRED: Work experience in a technical support role.
- High school diploma or equivalent required, with relevant work experience.