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Technical Support Specialist

2 weeks ago


Columbus, Ohio, United States Computing Concepts Inc Full time
Job Description

The role of Technical Support Specialist at Computing Concepts Inc involves providing high-quality end-user technical support related to enterprise software and hardware. This position requires excellent customer service skills, strong communication abilities, and a proven track record of working in complex, high-tech environments.

The successful candidate will be responsible for investigating, diagnosing, and resolving hardware and software problems. They will also provide after-hours and weekend support as needed, while maintaining a positive attitude and professionalism throughout interactions with clients.

This position is ideal for individuals who are self-motivated, able to work independently, and possess a strong understanding of technology. If you have a passion for delivering exceptional customer service and technical support, we encourage you to apply.

Key Responsibilities
  • Provide phone support, including listening to customers, empathizing with their situations, and resolving conflicts.
  • Investigate, diagnose, and resolve hardware and software problems.
  • Assess, triage, research, and train users on application software products and infrastructure components.
  • Work under general oversight to provide after-hours and weekend support as needed.

Requirements
  • Excellent customer service and communication skills.
  • Two to five years of experience in a comparable complex, high-tech environment.
  • PREFERRED: Work experience in a technical support role.
  • High school diploma or equivalent required, with relevant work experience.