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Front End Lead

2 months ago

Millsboro, Delaware, United States BJ's Wholesale Club Full time
{"Job Title": "Front End Lead", "Job Summary": "As a Front End Lead at BJ\u0027s Wholesale Club, you will oversee the frontline in the absence of the Front End Manager, coaching, teaching, and developing all frontline team members to ensure excellent member service. You will drive membership metrics through acquisition, retention, loyalty, and experience programs, and lead teams to deliver GOLD club standards daily.

Responsibilities:

* Supervise the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager
* Model and provide excellent Member service, while coaching, teaching, and developing team members to do the same
* Drive membership metrics through acquisition, retention, loyalty, and experience programs
* Lead teams to deliver GOLD club standards daily
* Train, coach, motivate, recognize, and provide input on evaluation of frontline Team Members on tasks, responsibilities, and expectations defined by position
* Utilize Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement
* Perform front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc.

Requirements:

* Prior leadership experience preferred
* Prior Membership or sales knowledge and experience preferred
* Prior cashier experience preferred
* Basic math skills required

Work Environment:

* Most of the time is spent moving about frequently on hard surfaces
* There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping
* Frequently requires lifting objects up to 30 pounds
* May require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance

Compensation:

* Starting salary: $16.50

At BJ\u0027s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.

Benefits:

* BJ\u0027s pays weekly
* Eligible for free BJ\u0027s Inner Circle and Supplemental membership(s)
* Generous time off programs to support busy lifestyles
* Benefit plans for your changing needs
* 401(k) plan with company match (must be at least 18 years old)

Language:

* English (en-US)

About BJ\u0027s Wholesale Club:

* BJ\u0027s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow, and be their authentic selves.
* We're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

Join us in our mission to deliver exceptional member experiences and drive business growth"}