HVAC Service Operations Manager

2 days ago

Cedar Lake, Indiana, United States Illiana Heating & Air Conditioning Inc. Full time
About the Role:

We are seeking a highly skilled HVAC Service Manager to lead our team of talented technicians. As the supervisor, you will play a critical role in overseeing service operations and ensuring the timely and efficient delivery of HVAC services to our clients.

Your expertise in HVAC systems, strong leadership skills, and ability to manage resources effectively will be instrumental in achieving operational excellence and driving the success of our service department.

As the face of Illiana Heating & Air Conditioning Inc., you will be responsible for communicating directly with our service team, customers, vendors, and suppliers to provide accurate information on the job.

  • Duties and Responsibilities:
  • Manage, train, and support HVAC maintenance and service teams to ensure quality and provide technical support when needed.
  • Supervise and direct the maintenance & service technicians as required to meet workload demands, and company customer expectations and requirements.
  • Order and track materials required for jobs.
  • Assist technicians with quotes for recommended work.
  • Review technicians' work to ensure quality meets established standards, techniques, and safety requirements.
  • Responsible for maintenance & service technicians' performance appraisals, reviews, and for setting improvement goals per company requirements.
  • Conducts group and one-on-one meetings with technicians as required for training, evaluation, and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings.
  • Review and approve weekly timecards.
  • Communicate regularly with dispatch to ensure that technicians are being scheduled properly by skill level, efficiency, and training requirements.
  • Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained.
  • Work with other departmental managers to meet company and departmental goals and objectives.
  • Other tasks and responsibilities as required to maintain efficient service department operations.

Requirements:

  • Excellent Customer Service Skills.
  • 5 years HVAC experience; or an equivalent combination of education and experience.
  • Previous management experience preferred.
  • Exhibit an in-depth knowledge and understanding of HVAC systems.
  • Detail oriented and organized with the ability to handle multiple tasks and assignments.
  • Reliable and self-motivated.
  • Excellent verbal and interpersonal skills.
  • Working knowledge of boiler systems and indoor air quality products helpful.
  • Possess a strong personal desire for improvement and the desire to motivate our technicians to be better tomorrow than they are today.

Estimated Salary: $70,000 - $80,000 per year based on experience.

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