Housekeeping Operations Manager

4 days ago

Wells, United States Vacasa Full time
About the Role

We are seeking an exceptional individual to join our team as a Lead Housekeeper. This person will embody our company values while maintaining the supreme cleanliness of our homes. They will supervise a small group of housekeepers and work closely with the local management team.

Key Responsibilities
  • Professionally clean and maintain Vacasa properties using cleaning procedures and products in conformance with prescribed company standards.
    • Sweeping, vacuuming, mopping, dusting, and washing all surfaces.
    • Move all reasonably portable furniture in rooms to clean under and behind.
    • Assist with laundry as needed.
  • Create a welcoming environment for our guests and owners by ensuring homes are clean and cared for.
  • Assist with scheduling, distribution of tickets, ordering and organizing supplies, as assigned by the manager.
  • Provide input on performance evaluations, resolving problems, and implementing disciplinary action with assistance from your manager and Human Resources.
  • Identify and note any damages to homes. Create maintenance tickets as necessary.
  • Manage, mentor, train, and support a small group of Housekeepers.
  • Ensure the housekeeping staff follows through on assignments and provide guidance on work methods and routines such as follow the wall, standard unit of appearance, and reporting damage.
  • Perform inspections of cleans completed by Housekeepers.
  • Establish and maintain open, collaborative relationships with team members and management team.
  • Provide cross-coverage for your manager and Co-Lead Housekeeper(s) when necessary.
  • Collect and remove trash and debris.
  • Meet and maintain required Housekeeping metrics.
  • Attend all mandatory individual and team meetings.
  • Replenish consumable items such as soaps and paper products.
  • Maintain hot tubs as needed; no experience necessary - we offer on-site training.
  • Other responsibilities as assigned - because every day looks different.
Requirements
  • Reliable transportation.
  • Smartphone and personal email address.
  • Driving inclement weather conditions as required.
  • Availability to work Sunday through Saturday, early mornings and evenings as needed.
  • Ability to work well under pressure in a fast-paced environment.
  • Lead by example while embodying our company values.
  • Highly responsive and reliable.
  • Strong attention to detail.
  • Prior housekeeping experience preferred although we can teach you the Vacasa standard.
  • Ability to stand, sit, and walk for an extended period of time.
    • Reach overhead and below the waist.
    • Push, pull, and lift less than or equal to 20 pounds.
    • Bend, stoop, squat, kneel, and twist.
  • Adhere to all company policies and procedures.
  • Reasonable comfort level with computers and smart devices.
    • Access to the internet and the ability to check your email on a daily basis.
What We Offer
  • Health/dental/vision insurance-100% coverage option.
  • Employer Sponsored & Voluntary Supplemental Benefits.
  • 401K retirement savings plan with immediate 100% company match on the first 6% you contribute.
  • Health & Dependent Care Flexible Spending Accounts.
  • Paid vacation & sick days.
  • Paid holidays.
  • Paid parental leave after one year of tenure.
  • Employee Assistance Program.
  • Career advancement opportunities.
  • Employee discounts.
  • All the equipment you'll need to be successful.
  • Great colleagues and culture.

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