Shift Supervisor
5 days ago
GardaWorld is seeking a highly skilled and experienced Shift Supervisor to join our team. As a Shift Supervisor, you will be responsible for ensuring the highest quality of customer service and security personnel is present to meet and exceed the client's financial and operational goals during an assigned shift.
Key Responsibilities:- Ensure that GardaWorld Security core values are integrated into and throughout all business practices
- Supervise the day-to-day security service provided to the facility and ensure service is of the highest standards
- Assist in the development and implementation of staffing schedules, payroll, and other reports
- Ensure that operational logs, records and post orders are maintained appropriately
- Develop and maintain effective relationships with client and employees and serve as the liaison between GardaWorld, our client, and our assigned staff
- Assist in the selection, orientation, training, and continual development of staff assigned to the account
- Maintain goal of zero safety incidents, while at the same time managing a robust safety culture and a robust safety program that is appropriate to the operating environments
- Regularly review security officer schedules and staffing levels to identify opportunities for improvement of security operations, decreased risk, and reduced cost where possible
- Be ready to respond to any operational emergency and insure timely response, timely and efficient communications and accurate reporting
- Immediate responsibility to direct, supervise, and support shift officers
- Recommend, nominate, and distribute rewards and recognition
- Responsible for corrective action and discipline of subordinate officers (up to formal warnings) and recommending and participating in other disciplinary decisions up to and including termination
- Supervise & manage employees on your shift at your assigned job site
- Maintain a healthy, professional relationship with our client at the assigned site
- Exercise independent judgement and sound decision making in performing all duties
- A high school diploma or equivalent (GED) required
- Ideal candidates possess two-years' management experience
- Previous contract services, hospitality, military or law enforcement experience is desirable, as are CPP/PSP and other related certifications
- Hands-on Approach, Business Acumen, Problem Solving, Communication, Consultation, Cultural Awareness, Leadership & Navigation, Relationship Management, Ethical Practice, Employee Engagement, Thick-skinned
This job operates in varying site-specific environments. This role is active and the majority of the time is spent walking around a building interacting. This role routinely uses standard office equipment.
Physical Demands:The physical demands described here are representative of those, which must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
Position Type/Expected Hours of Work:This is a full-time position, hourly, non-exempt position. Standard days and hours of work are Saturday/Sunday 6:00 a.m. - 2:00 p.m. & Monday/Tuesday 2:00 p.m. - 10:00 p.m. Position may also require some non-standard hours.
Travel:No travel is expected except to and from the job site.
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