Customer Experience Specialist for Abingdon, MD and Surrounding Areas

3 weeks ago


Abingdon, Maryland, United States M&T Bank Full time
Job Summary:

As a Customer Experience Specialist at M&T Bank, you will play a vital role in delivering exceptional service to our customers in Abingdon, MD and surrounding areas. This position requires a strong focus on customer satisfaction, digital engagement, and operational efficiency.

Key Responsibilities:
  • Provide top-notch customer service, adhering to established standards and exceeding customer expectations.
  • Educate customers through digital demonstrations, identifying opportunities to enhance their banking experience.
  • Actively engage in lobby management, greeting customers and proactively addressing their needs.
  • Accurately process customer transactions, balancing and maintaining accurate records.
  • Take ownership of escalated account services issues, ensuring timely resolution and customer satisfaction.
  • Complete branch-related operational activities, including cash ordering, vault management, and wire transfer activities.
  • Maintain M&T internal control standards, implementing internal and external audit points as applicable.

Requirements:
  • High school diploma or equivalent (GED) and minimum of 6 months customer service experience.
  • Ability to travel between branches as needed.
  • Proven verbal communication skills, interpersonal skills, and ability to demonstrate exceptional customer service.
  • Well-organized, with strong time management and prioritization skills.
  • Proficient with internet user-level technology.

Preferred Qualifications:
  • Bilingual based on branch needs.

Physical Requirements:
  • Ability to stand for long periods of time.
  • Prolonged use of hands and fingers.
  • Ability to lift light to heavy objects weighing 5lbs – 30 lbs.
  • Ability to read fine print.
  • Ability to interact with customers in an open face-to-face work environment.


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