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Production Manager
1 month ago
As a key member of our Branches & Operations division, the Production Manager plays a crucial role in ensuring the smooth operation of our airport branch. This includes managing the vehicle distribution and turnaround processes, working closely with the General Manager to ensure vehicle safety, cleanliness, and availability in a timely manner to meet customer demands and drive rental growth.
Key Responsibilities:- Analyze key performance indicators (KPIs) and expenses to identify and implement processes and procedures to improve efficiency and reduce costs.
- Develop and manage efficient turnaround processes to ensure seamless vehicle movement and minimize downtime.
- Build and establish relationships with Branch Managers, staff, Service Providers, and vendors to drive collaboration and optimize fleet management.
- Establish and communicate daily vehicle needs to vendors to ensure timely vehicle turnaround and movement.
- Create weekly forecasts for subcontractor needs to support cleaning and vehicle movement processes.
- Manage the process of cleaning and servicing vehicles at the QTA to ensure smooth operation of fleet movement from return to ready line.
- Ensure quality control by performing vehicle inspections to review subcontractor performance.
- Communicate closely with the Branch management team to understand logistics needs and support Fleet Planners in ensuring subcontractors meet vehicle reservation demands.
- Investigate and resolve operational and customer problems promptly.
- Coordinate vehicle movement to and from overflow lots to optimize space and traffic flow.
- Manage driver activity to ensure maintenance vehicles are moved to the best location to maximize lot space and traffic flow.
- Experience in the car rental industry is preferred.
- Proven track record of success in managing large-scale operational teams.
- Exceptional communication skills, with fluency in multiple languages a plus.
- Expert issue resolution and efficient handling of complaints.
- Flexible and resilient, with strong organizational skills.
- Self-confident and responsible, with a high level of empathy.
Sixt is a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners, and around 1.5 million drivers worldwide. At Sixt, a first-class customer experience and outstanding customer service are our top priorities.
