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Automotive Service Advisor

4 weeks ago

Sens, Bourgogne-Franche-Comté, United States Findlay Chevrolet Full time
Job Title: Service Advisor

At Findlay Chevrolet, we are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support throughout their vehicle repair and maintenance experience.

Key Responsibilities:
  • Provide exceptional customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving customer concerns.
  • Estimate cost and completion time, and settle customer accounts in a timely and professional manner.
  • Communicate with customers about the status of their vehicle repairs and ensure that work is completed on time and to their satisfaction.
  • Coordinate activities to ensure that repair work is completed efficiently and effectively.
  • Inspect every finished repair order for proper completion, pricing accuracy, and legibility.
Requirements:
  • 2 years of experience in a dealership as a Service Advisor.
  • High School/GED preferred, some college or automotive/vocational training preferred.
  • ASE certification preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
Working Conditions:

The Service Advisor will work in a fast-paced service department environment, interacting with customers, technicians, and other team members. The ideal candidate will be able to work effectively in a team environment, communicate clearly and professionally, and provide exceptional customer service.