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Customer Service Representative

2 months ago

Toccoa Falls GA USA, United States KFC Full time
About This Role

You are the face of KFC, the first person our customers see when they walk in the door or pull up to the drive-thru window. You are the friendly voice that greets them. As a Customer Service Team Member, you have the most important job in the company - you serve our customers. You prepare our world-famous food every day, ensuring that each customer has a positive experience. You have high standards, and you would never serve a product to a customer that you wouldn't serve to your family or best friend.

Key Responsibilities
  • Step Change Thinker: Needs little guidance in solving problems.
  • Know How Builder: Trains on their core position using the Learning Zone.
  • People Grower: Role models How We Win Together (HWWT2) and Achieving Breakthrough Results (ABR) culture within their restaurant.
  • Action Driver: Role models customer mania and has a passion for winning by following standards: CHAMPS, CFF (Cleanliness, Friendliness, Food) and executing BLAST (Believe, Listen, Apologize, Satisfy, Thank).
  • Intentionality to Lead: Focuses on achieving excellence in current role as a foundation for bigger responsibilities.
Other Requirements
  • Arrive at work on time.
  • Flexible scheduling.
  • Follows procedures regarding operation of restaurant equipment (including fryers, ovens, etc.).
  • Able to lift up to 25 lbs and carry up to 30 feet.
  • Able to push/pull up to 90 lbs up to 30 feet.
  • Able to stand and walk for a majority of work shift.
  • Follows cash handling safety and security procedures.
  • Adheres to company and City/State/United States safety requirements.
  • Knowledge of and compliance with company policies and processes.