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Service Manager

2 months ago

Hummelstown, Pennsylvania, United States Goodyear Full time

Job Summary:

We are seeking a highly motivated and experienced Service Manager to join our team at Goodyear. As a Service Manager, you will be responsible for driving sales growth, building guest relationships, and managing the service department to ensure exceptional customer satisfaction.

Key Responsibilities:

  • Drive and reach sales goals through guest interactions, including tire and service sales.
  • Build and maintain strong relationships with guests, ensuring their satisfaction and loyalty.
  • Effectively manage the service department, including staff supervision and training.
  • Contribute to the development of service department associates, providing guidance and support.
  • Articulate all warranties, promotions, and advertisements to guests.
  • Utilize tools and technology to make recommendations to guests based on manufacturing guidelines.
  • Maintain a clean and safe work environment, adhering to company standards.
  • Perform manual tasks, including lifting, standing, bending, and squatting, for extended periods.

Requirements:

  • Minimum 1 year of previous Automotive Service department experience.
  • Valid driver's license.
  • Must be at least 18 years of age.
  • No relocation is being offered for this position.
  • Candidates must be legally authorized to work in the U.S. without company sponsorship.

Preferred Qualifications:

  • Previous management experience.
  • Previous automotive service sales experience.

Position Criteria:

  • Strong work ethic and ability to work independently.
  • Hard worker with a strong sense of responsibility, dependability, and conscientiousness.
  • Ability to review, analyze, and interpret information, identify problems, and make decisions.
  • Ability to read, understand, and follow procedures and guidelines.
  • Ability to work in a fast-paced environment, potentially including weekends and holidays.
  • Ability to follow established safety policies and procedures.

About Goodyear:

Goodyear is one of the world's largest tire companies, employing approximately 62,000 people and manufacturing products in 46 facilities across 21 countries. Our Innovation Centres in Akron, Ohio, and Colmar-Berg, Luxembourg, drive the development of state-of-the-art products and services that set the technology and performance standard for the industry.

Equal Employment Opportunity:

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. We welcome applications from qualified individuals without regard to their race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.