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Franchise Operations Manager

2 months ago

Palm Beach Gardens, Florida, United States TBC Full time
Job Description

Job Title: Franchise Business Consultant

Job Summary:

The Franchise Business Consultant is a key role within TBC Corporation, responsible for driving business growth and profitability across our franchise network. This position requires a strong understanding of retail business operations, franchise growth strategies, and succession planning.

Key Responsibilities:

  • Develop and implement business growth strategies to increase sales and profitability across assigned franchisees.
  • Conduct annual business reviews with franchisees to establish goals and objectives, and provide guidance on operational improvement.
  • Analyze franchisee performance data to identify areas of opportunity for growth and implement recommendations for business improvement.
  • Prioritize and focus efforts to create the most value and largest impact for the franchise group.
  • Ensure that the TBC brand is protected and well-represented by assigned franchisees in accordance with company policies and standards.
  • Identify new store growth opportunities in assigned markets and work with franchisees to develop and implement plans for expansion.
  • Develop and maintain relationships with franchisees, corporate management, and other stakeholders to drive business growth and profitability.

Qualifications:

  • Proven experience in retail business planning, franchise growth, and succession planning.
  • Outstanding track record of creating beneficial business partnerships and collaborating with others to achieve set goals.
  • Excellent ability to think strategically, analyze individual businesses for performance, and develop/implement appropriate actions for growth.
  • Clear understanding of financial drivers of franchise business operations, market conditions, competitive landscape, and trends.
  • Excellent communication and interpersonal skills with various audiences to influence behavior, resolve issues, and gain commitment.

Preferred Qualifications:

  • Five + years' experience in management of retail tire and automotive service business.
  • Multi-store and/or multi-state management experience a plus.

Benefits:

  • Market competitive compensation.
  • 401(k) and Roth with company match.
  • Comprehensive benefits including medical, dental, and vision.
  • Company paid short-term disability and employer subsidized long-term disability.
  • Company paid life insurance.
  • Discounted tire purchasing.
  • Tuition reimbursement.
  • Employee assistance program.
  • Generous paid vacation and paid time off.
  • Customizable voluntary benefits.

Mission Critical Competencies:

  • Strategic Mindset: seeing ahead to future possibilities and translating them into breakthrough strategies.
  • Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Cultivates Innovation: Creating new and better ways for the organization to be successful.
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
  • Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
  • Develops Talent: Developing people to meet both their career goals and the organization's goals.
  • Ensures Accountability: Holding self and others accountable to meet commitments.
  • Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
  • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Change Management: effective Sponsorship, Change Agent and influencing skills. Adaptive, agile, flexible, open-minded. Proven ability to build cross-functional commitment, lead, simplify, and scale complex dynamic organizations through transformational change.