Logistics Director

We are seeking a highly skilled and experienced Director of Distribution Logistics to join our team at High Life. This is a pivotal role within our wholesale operation, responsible for overseeing the efficient and cost-effective movement of goods from our warehouses to retailers.

• 3PL Management
  • Develop and maintain strong partnerships with 3PL providers, ensuring they meet or exceed performance expectations in terms of cost, service, and compliance.
  • Lead and manage 3PL Key Performance Indicators, including establishing matrix by developing, monitoring, and analyzing KPIs related to the 3PL warehouse operation, including accuracy, efficiency, on-time delivery, and inventory management.
  • Effectively manage daily escalations related to warehouse operations, including order fulfillment, inventory discrepancies, and delivery delays.
  • Assist in negotiating contracts and service level agreements with 3PLs, conducting regular performance reviews and implementing corrective actions when necessary.
  • Collaborate with 3PLs to optimize warehouse operations, inventory management, and transportation strategies.
  • Review and validate invoices from the 3PL provider, ensuring accuracy and compliance with contractual agreements.
  • Stay abreast of industry trends and best practices in 3PL management to drive continuous improvement.
• Order Management
  • Oversee the entire customer order management process, from receipt of purchase orders to delivery confirmation, ensuring accuracy and timeliness.
  • Develop and implement SOPs (Standard Operating Procedures) for customer order processing, fulfillment, and shipping.
  • Leverage technology and data analytics to monitor order status, identify bottlenecks, and proactively address potential issues.
  • Collaborate with OPS, Sales, Finance, and other internal teams to ensure seamless order execution and customer satisfaction.
  • Develop strong partnerships with our customer base to ensure shipments meet compliance requirements at all times.
  • Research and help to minimize all chargebacks related to shipments to customers.
• Distribution Strategy
  • Develop and implement a comprehensive distribution strategy that aligns with the company's overall business objectives.
  • Identify and evaluate opportunities for cost reduction, efficiency improvement, and network optimization.
  • Stay informed about changes in the retail landscape and adjust distribution strategies accordingly.
• Team Leadership
  • Build, lead, and develop a high-performing distribution team.
  • Foster a culture of collaboration, accountability, and continuous learning.
  • Set clear performance expectations, provide regular feedback, and conduct performance reviews.

• Bachelor's degree in Supply Chain Management, Logistics, or a related field.
• Minimum of 10+ years of experience in distribution management, with a strong emphasis on 3PL relationships and order management.
• Proven track record of success in optimizing distribution operations and delivering results.
• Deep understanding of the wholesale industry and the specific requirements of retailers.
• Experience managing an eCommerce distribution operation, directly or through a 3PL.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong leadership abilities with the ability to motivate and inspire a team.
• Proficiency in Microsoft Office Suite and experience with ERP and WMS systems.
• APICS or other relevant supply chain certifications are a plus.

• This position may require occasional travel to visit 3PL facilities and attend industry events.
• The Director of Distribution Logistics will report directly to the SVP Distribution.