Member Team Lead
2 weeks ago
We are seeking a highly skilled Member Team Lead to join our team at Sam's Club. As a key member of our retail team, you will be responsible for providing exceptional member service, leading a front-end team, and ensuring a seamless shopping experience for our members.
Key Responsibilities- Assist management with supervising associates, assigning duties, and communicating goals and feedback.
- Train associates on processes and procedures, and provide direction and guidance on member service approaches and techniques.
- Ensure compliance with company policies and procedures, and support the Open Door Policy.
- Communicate and support membership by providing information on membership types, programs, and benefits.
- Process memberships, upgrades, and credit accounts, and encourage membership renewals.
- Provide and ensure member service by acknowledging the member and identifying member needs.
- Assist members with purchasing decisions, locate merchandise, and provide guidance and support on self-service technology.
- Oversee assigned area of responsibility by handling claims and returns, zoning the area, and arranging and organizing merchandise.
- Complete accounting records, files, transactions, and other required documentation by following accounting office procedures.
- Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.
- Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
- Lead and participate in teams by using and sharing resources, information, and tools, and determining customer needs and business priorities.
As a Member Team Lead at Sam's Club, you will enjoy a range of benefits, including:
- Competitive pay and performance-based bonus awards
- Health benefits, including medical, vision, and dental coverage
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
- Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
To be successful as a Member Team Lead at Sam's Club, you will need:
- 6 months retail experience, including operating front-end equipment, and 6 months customer service experience
- Must be 18 years of age or older
While not required, experience leading a front-end team, supervising, and mentoring others is highly desirable.
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