Luxury Leasing Specialist

PRESERVE @ WESTFIELDS LUXURY APARTMENTS

The Leasing Associate is responsible for leasing, marketing, and maintaining positive resident relations of multi-family residential apartments.

Key Responsibilities:

• Represent the company in a professional manner at all times.
• Qualify prospects, demonstrate community and apartment/model, and apply product knowledge to clients' needs.
• Assist prospects in completing applications and securing deposits.
• Update leasing software, process applications for approvals, and submit processed applications to the Community Manager for approval.
• Maintain follow-up communication via email and telephone.
• Ensure apartments are ready for residents to move-in.
• Prepare leases and assist residents with lease execution. Orient new residents to the community.
• Inspect models and available 'market ready' apartments, communicating related service needs to the Property Manager.
• Assist in monitoring renewals and lease expiration dates.
• Distribute and follow-up on renewal notices.
• Monitor advertising effectiveness and update all online marketing outlets. Gather information about market competition in the area.
• Participate in outreach marketing activities to obtain prospective residents.
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc. Maintain signs for appearance and visibility.
• Conduct market surveys and shop competitive communities.
• Implement policies of the community.
• Complete application processing paperwork and input all prospect, applicant, and resident information into leasing software systems accurately and on a timely basis.
• Maintain current resident files.
• Receive all telephone calls and in-person visits.
• Listen to resident requests, concerns, and comments.
• Complete maintenance Service Requests and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc.
• Maintain open communication with all community team members.
• Contribute to the cleanliness and curb appeal of the community on a continuing basis.
• Assist in planning resident functions. Attend functions and participate as host as directed by the Community Manager.

Requirements:

• Demonstrate an ability to support and contribute to the community team.
• Demonstrate strong oral and written communication skills.
• Operate Microsoft Office, including Word, Excel, and Outlook, and community software.
• Possess a positive attitude and the ability to smile under all circumstances.
• Participate in training to comply with new or existing laws.
• Be neat, clean, and professional at all times throughout the workday and/or whenever present at the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate the ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• Learn and ensure compliance with all company, local, state, and federal safety rules.
• Ensure that unsafe conditions are corrected in a timely manner.
• Comply with expectations as demonstrated in the Employee Handbook.

Qualifications:

• High School degree or equivalent.
• 2+ years of experience in customer service.
• Must obtain The Fair Housing Certification within 30 days of hire or prior to interacting with prospective residents.
• Must be able to work a flexible schedule, including evenings and weekends.
• Successfully pass a drug screen.
• Valid Driver's License.

Preferred:

• National Apartment Leasing Professional (NALP).