Service Desk Specialist

3 days ago


Jupiter, Florida, United States Town of Jupiter, FL Full time

**Job Summary**

We are seeking a skilled Service Desk Specialist to join our team and provide exceptional customer service to utility customers. In this role, you will be responsible for processing various account activities, responding to customer inquiries, and maintaining accurate records and reports.

Responsibilities

In this role, you will be responsible for:

  • Providing exceptional customer service to utility customers
  • Processing various account activities, including meter readings and billing
  • Responding to customer inquiries and resolving issues in a timely manner
  • Maintaining accurate records and reports

Requirements

To be considered for this role, you must have:

  • A High School Diploma or GED
  • Three (3) years of experience or training involving basic accounting, customer service, billing, accounts receivable, general office work, and personal computer operations
  • The ability to obtain three (3) Utility approved customer service training certifications within the first two (2) years of appointment to this position
  • A valid Florida driver's license

What We Offer

The Town of Jupiter, FL offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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