Aquaculture Technician

About the Role:

Pentair Management Company is seeking an experienced Aquaculture Technician to join our team. As an Aquaculture Technician, you will play a crucial role in supporting our customers and team members in the aquaculture industry.

Key Responsibilities:

• Provide exceptional customer service by supporting the PAES contact center sales team and customers on product-related technical questions.
• Support the goal of increasing sales by improving overall technical understanding of products within the contact center to facilitate up-selling of additional products.
• Effectively communicate with customers directly to assist with product specifications, sizing, and application.
• Answer phones and provide technical assistance with product applications to both customers and co-workers.
• Provide price quotes and enter sales orders for products in a timely and accurate manner that is consistent with PAES pricing objectives.
• Respond to all incoming data, including phone calls, faxes, electronic mail, conventional mail, and other sales-related documentation in a timely and accurate manner.

Requirements:

• A thorough understanding of products related to all forms of aquaculture and aquaponics, with an emphasis on recirculating aquaculture systems.
• Proven ability to manage and execute sales within the industry or related technical sales experience.
• Excellent organizational and communication skills are required.
• Must have the ability to work independently while handling a wide variety of projects and able to prioritize them effectively.
• Ability to remain in control, professional, and empathetic while handling customer interactions.
• Outstanding written and verbal communication skills.
• Demonstrated proficiency in written (Microsoft Office suite) and oral skills (face-to-face, telephone & public speaking).
• Skilled at navigating through multiple applications.
• Proven organizational skills.

Education and/or Experience:

• Have earned an associate's degree in Aquaculture or preferably a four-year BA/BS Degree in Aquaculture, Biology, Chemistry, Marine Science, Fisheries Science, Oceanography or Limnology.
• Have 1+ years of professional experience in a related field.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pentair Management Company is an equal opportunity Employer. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. We take ongoing action to improve the diversity of our workforce by ensuring leadership involvement and ownership, attracting and retaining diverse talent at all levels, fostering a globally aware, inclusive culture, and ensuring our practices are fair and non-discriminatory.