Banquet Server

4 hours ago

Riverside, Missouri, United States Argosy Casino Hotel & Spa Full time
Job Title: Banquet Server

We are seeking a highly motivated and detail-oriented Banquet Server to join our team at Argosy Casino Hotel & Spa. As a Banquet Server, you will be responsible for providing exceptional customer service to our guests, ensuring that every event is a success.

Key Responsibilities:
  • Provide excellent customer service to internal and external customers, including participation in and promotion of customer service programs.
  • Retrieve, prepare, display, sell, and serve products to guests as required to serve party room events.
  • Follow appropriate food handling procedures to ensure safe, quality products.
  • Maintain freshness of food and beverage items by rotating and filling items as needed and maintaining items at appropriate temperatures.
  • Perform tasks to ensure an attractive and safe physical appearance of working areas, including cleaning, sanitizing, sweeping, and mopping all areas.
  • Ensure that all areas are clean and attractive, including but not limited to cleaning tables and removal of dishes, cups, tableware, debris, and litter, and cleaning floors.
  • Ensure supplies are stocked as needed, including but not limited to plates, napkins, tableware, condiments, and food products.
  • Perform tasks as needed to complete necessary paperwork, account for cash, credit, or check payments, and make appropriate drops.
  • Set up, tear down, and clean up party room areas for events, including proper arrangement and presentation of tables, chairs, decorations, AV equipment, stages, podiums, dishes, tableware, glasses, cups, and food and beverage products or other props or products as needed.
  • Operate machinery as needed, including cash registers where applicable and beverage machines.
  • Receive and properly store and use items, including pop canisters, CO2 tanks, bottled beverages, and linens.
  • Comply with all alcohol awareness training.
  • Preparation and presentation of buffet-style service lines, including dessert stations, banquet lines, and banquet bars.
  • Assist in operation of other food and beverage venues as needed.
  • Attend all departmental and company training programs or meetings as directed.
  • Compile information, complete, and submit reports as needed.
  • Adhere to all company policies and procedures.
  • Adhere to all gaming laws and regulations.
  • Perform all job duties in a safe and responsible manner, including keeping areas clean and free of safety hazards, debris, and litter.
  • Meet department uniform, appearance, and grooming requirements.
  • Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Requirements:
  • High school diploma or general education degree (GED); or a minimum of one to three months of related experience and/or training; or equivalent combination of education and experience.
  • Ability to prepare, read, and comprehend documents.
  • Ability to write reports and correspondence.
  • Ability to speak and communicate effectively with individuals and before groups of people.
  • Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs, including but not limited to counting money.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Must be able to qualify for any and all licenses or permits required by local, state, or federal law.
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is sometimes very loud.

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