Service Advisor

2 weeks ago


Brockton, Massachusetts, United States Superior Ford Full time

We are looking for a highly motivated and experienced Automotive Service Advisor to join our team at Superior Ford. As a key member of our service department, you will be responsible for delivering exceptional customer experiences and ensuring timely completion of services.

Job Description:

The successful candidate will greet customers, understand their automotive needs, and coordinate with our skilled technicians to deliver high-quality service. You will work closely with our team to provide accurate estimates, schedule appointments, and communicate repair status.

Key Responsibilities:
  • Greets customers in person and via phone/text, providing excellent customer service and understanding their needs.
  • Schedules service appointments, writes up repair orders, and ensures timely completion of services.
  • Communicates with customers regarding price estimates, completion times, and repair status.
  • Maintains knowledge of automotive systems and stays updated on new technologies.
Requirements:
  • Minimum of two or more years' proven experience as a Service Advisor in a new car dealership setting.
  • Strong knowledge of automotive systems and repairs, with excellent communication and problem-solving skills.
  • Able to multitask in a fast-paced environment, with a proven track record in retail sales.
Benefits:
  • Competitive compensation package, including salary ranging from $70,000 to $105,000 per year.
  • Health, dental, and vision insurance, as well as a retirement savings plan.
  • Paid time off and holidays, with opportunities for career advancement.
  • Employee discounts on vehicles, service, and parts, plus ongoing training and development.


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