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Enterprise CCaaS Support Specialist

1 week ago


Baltimore, Maryland, United States Leidos Holding Full time
Unlock Your Potential

Career Opportunity Overview:

Are you passionate about delivering exceptional customer service and resolving complex technical issues?

We are seeking a highly skilled Enterprise CCaaS Support Specialist to join our team

About Us:

Leidos is a Fortune 500 innovation company that rapidly addresses the world's most challenging problems in national security and health.

We offer a collaborative and dynamic work environment where talented individuals can grow and thrive.

**Job Summary:**

The Enterprise CCaaS Support Specialist will provide top-notch support for our clients, working closely with cross-functional teams to resolve technical issues and ensure seamless operations.

Responsibilities include:

* Providing expert-level support for CCaaS (AWS Connect) application
* Collaborating with Shift Managers to develop and review service metrics and reporting
* Assisting in reviewing, planning, and coordinating platform updates, upgrades, or maintenance work as defined by CCaaS Engineers

Requirements:

* 7 years of Help Desk/Desktop support experience
* 5 years of experience working with laptops running Microsoft Windows OS and Office365 suite
* 3 years of experience providing Tier 3 IT support services to customers
* Experience using an IT Service Manager application for logging tickets and requests
* Strong communication and customer service skills

**Why Join Us?**

We offer a comprehensive compensation package, including competitive pay, Health and Wellness programs, Income Protection, Paid Leave, and Retirement benefits.

Our commitment to diversity and inclusion ensures that all qualified applicants receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you're ready to take your career to the next level and make a real difference in people's lives, apply today