Quality Assurance Specialist
1 week ago
We are seeking exceptional independent contractors to provide their insight while working from home as Quality Assurance Specialists.
This is a part-time opportunity that allows you to work at your own pace and schedule. You will be contacting companies based on general assignments, providing feedback on the level of customer service and processes.
No personal information or purchases are required. You will set your own schedule and work independently.
Requirements- Complete a test call
- Call all companies provided via assigned lists
- Evaluate the level of customer service provided by answering representatives
- Document detailed information of overall experience
- Complete review submission form before the required deadline
- Ensure that form is free of errors and misinformation
Pay Rate: $3.00 per call (7 calls or less) $25.00 per list
Benefits- Minimum 6 months customer service experience preferably call center related
- Modest level of computer knowledge
- Ability to work with minimal supervision
- Must be self-directed and self-motivated
- Strong listening skills
- Accuracy
- Efficiency
- Excellent written and verbal communication skills
Technical Requirements:
- Active Phone line (mobile or landline)
- Mobile Device capable of downloading applications
- CPU (Intel or AMD) 2GHz processor (or equivalent)
- Resolution of 1280 x 720 (720p) or greater
- Internet Explorer 9.0 or higher
High school diploma or equivalent, 6 months to 1 year of call center experience, strong verbal communication skills, reliable internet connection and a quiet workspace, basic computer skills, including proficiency with Microsoft Office, ability to work flexible hours, including evenings and weekends.
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