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Food and Beverage Team Member

2 months ago

Concord, New Hampshire, United States UFC GYM Full time
Job Summary

The Customer Service Representative will be responsible for ensuring customer satisfaction, resolving customer complaints, and addressing any questions or comments that customers may have regarding food and merchandise sold in the club. This role requires a thorough knowledge of policies and procedures related to food preparation, cash register operations, and the ability to process transactions quickly.

Key Responsibilities
  • Food Preparation and Service:
    • Responsible for food preparation and stocking the Juice Bar Grab N Go.
    • Ensures self-serve station is fully stocked (Spoons, Forks, Knifes, etc.).
    • Maintains Juice Bar cleanliness.
    • Ensures cleanliness standards meet health and safety codes per Health Department.
  • Merchandise Management:
    • Keeps merchandise clean and ready to be displayed.
    • Oversees inventory and ensures items are stocked in the Gym Store.
    • Responsible for hitting individual sales goals assigned to you by the Merchandise Supervisor.
    • Greets and assists customers and advises on utilization and care of merchandise.
    • Offers advice to clients regarding products or services.
Requirements
  • Knowledge, Skills & Abilities:
    • Good customer service skills.
    • Product and job knowledge.
    • Good people skills.
    • Highly organized and motivated.
    • Possess an understanding of food & beverage operations.
    • Must be able to work days, evenings, and weekends if necessary.
  • Minimum Certifications/Educational Level:
    • Experience in Food and Beverage service is preferred.
    • Experience in a health club or Hospitality industry preferred.
    • Food Handlers card must be obtained within the first 30 days of hire.
Additional Information

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.