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Virtual Customer Care Representative
2 months ago
Remote Client Support Specialist
Join our team as a Remote Client Support Specialist, where you will play a crucial role in enhancing customer satisfaction and engagement. This position is designed for individuals who thrive in a supportive and collaborative environment.
Position Overview:
As a key member of our customer service team, you will work closely with our partners to schedule appointments for policy reviews, ensuring that clients feel informed and secure about their insurance options.
Key Responsibilities:
- Manage a portfolio of 20-25 agents, facilitating effective communication and service delivery.
- Conduct outbound calls to clients to arrange insurance policy reviews.
- Confirm appointments the day prior and reschedule any missed meetings.
- Engage in monthly check-ins with agents to maintain service quality.
- Deliver exceptional customer service, fostering strong relationships with clients.
- Collaborate with various teams to achieve high-quality outcomes.
What We Offer:
- Full-time remote work with all necessary equipment provided.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- 401(k) plan with 100% matching.
- Flexible scheduling to support work-life balance.
- Paid training and ongoing professional development opportunities.
- 60 hours of paid time off annually, with potential for overtime and bonuses.
- Weekends and holidays off, with performance-based raises and promotions.
Requirements:
- Must be able to commit to a full-time schedule of 40 hours per week.
- Ability to maintain a quiet and distraction-free workspace.
- Strong communication skills via phone and email.
- Capability to work independently with minimal supervision.
- Excellent multitasking and typing abilities.
Our Values:
At Client Focus, we are guided by our core values, which emphasize outcomes, love for our community, customer success, growth, change, freedom, stewardship, and teamwork. We believe in creating an environment where our employees, customers, and the company can thrive together.
