Financial Counselor

1 week ago

TN United States Blount Memorial Hospital Full time
Financial Counselor Job Description

Blount Memorial Hospital is seeking a skilled Financial Counselor to provide exceptional customer service to patients, guarantors, and third-party payers.

Key Responsibilities
  • Analyze questions and concerns related to billing, follow-up, and collection of patient account balances.
  • Assess financial need, offer appropriate resolutions, and escalate complaints based on hospital policy and compliance with applicable regulations.
  • Provide clear and concise information to patients regarding their financial obligations and available payment options.
  • Collaborate with healthcare teams to ensure accurate and timely billing and collection of patient accounts.
Requirements
  • High school diploma or equivalent and three years of experience in healthcare customer service preferred.
  • Experience in a medical or hospital business office is required, including experience in one or more of the following: business office support, billing, insurance follow-up, and collections.
  • College degree preferred with classes in medical coding and billing, medical terminology, communication, and accounting.
Preferred Qualifications
  • Extensive knowledge of medical and managed care terminology.
  • Knowledge of medical billing practices, managed care contract reimbursement, patient payment liability including credits/refunds and collection practices.
  • Knowledge of HIPAA, MSP, FDCPA, False Claims Act, and related compliance requirements for healthcare.
Skills and Abilities
  • Proficient in data entry and the use of computers and telephones.
  • Excellent verbal and written communication skills, including proficiency in completing written responses to complex patient inquiries and complaints.
  • Excellent active listening skills and exceptional attention to detail.
  • Exemplary organizational and interpersonal skills.
  • Acute critical thinking and analytical skills to organize/assess information, offer solutions, and/or negotiate resolutions.
Benefits
  • Health, dental, and vision insurance.
  • Retirement plan with matching.
  • Flexible Savings Account (FSA).
  • Disability insurance.
  • Life Insurance.
  • Paid sick time.
  • Paid time off.
  • Paid training.
  • Referral program.
  • Tuition reimbursement.
  • Employee Assistance Program.

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