Client Program Lead

1 month ago


Franklin, Ohio, United States Knipper Full time

Role Summary

The Client Program Lead is a crucial position at Knipper, responsible for managing client relationships and overseeing program execution. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal departments.

Key Responsibilities

  • Act as a liaison between clients and internal departments to transform business needs into functional instructions.
  • Work with Knipper functional departments to ensure client programs, documentation, and setups are completed.
  • Execute new and existing programs to completion and at the expected level of quality.
  • Review business rules and trackers to identify and correct inaccuracies and close gaps in programs.
  • Support Account Managers and Senior Program Leads in creating client business review presentations.

Requirements

  • Associate's or Bachelor's degree preferred, with equivalent certificate training and/or experience considered.
  • Approximately two to four years' experience in a customer service environment, with demonstrated ability to lead projects and interact with internal and external stakeholders.
  • Strong working knowledge of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.


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