Lead Field Service Technician

1 week ago


Elkhart, Indiana, United States Carefree of Colorado Full time
Job Overview

Position: Senior Service Technician

Department: OEM Operations

Shift: 1st shift

Position Summary

The Senior Service Technician is responsible for overseeing field service operations, utilizing a comprehensive knowledge base to deliver technical and sales assistance to both internal and external clients, particularly focusing on OEM partners. This role involves regular interactions with OEM installers and purchasers to ensure correct product installation and prompt resolution of any issues that arise.

Key Responsibilities:

  • Serve as a primary resource for Carefree products by:
    1. Delivering hands-on training for the installation and use of Carefree products.
    2. Providing on-site repair services for malfunctioning or damaged products.
    3. Addressing and documenting inquiries related to OEM installation and performance.
  • Travel to OEM clients across North America, focusing on:
    1. Supporting sales initiatives through technical expertise demonstrations.
    2. Communicating product updates and conducting training sessions.
    3. Performing audits to verify adherence to OEM installation protocols.
  • Develop video content that enhances written guides on product installation, usage, and troubleshooting.
  • Assist Warranty Technicians by managing technical support calls.
  • Maintain thorough documentation of audits, customer interactions, and product concerns.
  • Collaborate with Operations, Engineering, and Sales teams to provide insights on trends, potential solutions, and customer requirements.
  • Conduct educational seminars focused on technical support for specific products.
  • Support OEM exhibitions and events by offering warranty or repair assistance.
  • Participate in compliance and issue review meetings, representing customer perspectives to prioritize actions and facilitate root cause analysis.
  • Lead and support investigations into product issues.
  • Act as a positive representative of the brand, safeguarding the company's reputation.
  • Uphold Carefree's Core Values: Commitment to Customers, Quality, Integrity, Innovation, Performance-based culture, and Diversity.

Qualifications:

  • High school diploma or equivalent.
  • Minimum of 5 years experience in awning installation and repair or similar technical expertise.
  • Excellent communication and customer service abilities.
  • Valid Driver's License with a clean driving record.
  • Willingness to travel within a specified radius and occasionally for longer distances as required.

Compensation and Benefits:

The salary for this role is competitive, with a range based on experience.

Benefits include medical, dental, vision, flexible spending accounts, health savings accounts, 401(k) with company matching, life insurance options, paid time off, and disability insurance.

About Carefree of Colorado:

Carefree of Colorado, a division of the Scott Fetzer Company, is a leading provider of awnings, shade solutions, and accessories for the global Recreational Vehicle market. Our strong industry presence and financial stability have allowed us to offer our employees rewarding careers with opportunities for professional development.



  • Elkhart, Indiana, United States Carefree of Colorado Full time

    Job OverviewPosition: Senior Service TechnicianDepartment: OEM OperationsShift: 1st shiftPosition SummaryThe Senior Service Technician is responsible for overseeing field service operations by utilizing a comprehensive knowledge base to deliver technical and sales assistance to both internal and external customers, particularly focusing on OEM clients. This...


  • Elkhart, Indiana, United States Carefree of Colorado Full time

    Job OverviewPosition: Senior Service TechnicianDepartment: OEM OperationsShift: 1st shiftPosition SummaryThe Senior Service Technician is responsible for spearheading field service initiatives by utilizing a comprehensive knowledge base to deliver technical and sales assistance to both internal and external customers, particularly focusing on OEM clients....


  • Elkhart, Indiana, United States gpac Full time

    A reputable company in the area is seeking an experienced Heavy Equipment Service Manager to lead a team of technicians. The ideal candidate will have a strong understanding of the importance of doing a job correctly and the value of satisfied customers.Key Responsibilities:Perform basic diagnostics and repairs on heavy equipment.Maintain the condition of...


  • Elkhart, Indiana, United States Total Mechanical Full time

    Position at Total Mechanical Service Are you an experienced and dedicated technician seeking a rewarding career with a reputable organization? Become a vital member of our team at TOTAL MECHANICAL SERVICE, where you will excel as a Field Service Specialist focusing on the repair and maintenance of commercial kitchen equipment. Compensation: Ranging from...


  • Elkhart, Indiana, United States Tom Naquin Auto Group Full time

    Join Our Team as a Master TechnicianWe are excited to announce an opportunity for a Master Technician/Shop Foreman at Tom Naquin Auto Group.Incentives:• Competitive salary exceeding $100,000• Access to state-of-the-art equipment• Discounts on various products and services• High productivity environment• Opportunities for career growth and internal...


  • Elkhart, Indiana, United States Morrison Industries LLC Full time

    Position OverviewMorrison Industrial Equipment is seeking skilled Field Service Technicians to join our dedicated team. This role is ideal for those with a strong mechanical and electrical background, looking for a rewarding career with competitive compensation.Key ResponsibilitiesTravel to client locations to perform repairs and maintenance on a variety of...


  • Elkhart, Indiana, United States Morrison Industries LLC Full time

    Job OverviewMorrison Industrial Equipment is seeking skilled Full-Time Field Service Technicians to join our dynamic team. We are a family-owned business with over 70 years of experience in the industry, dedicated to providing excellent service and support to our customers.Key Responsibilities:Travel locally to perform repairs on a diverse range of...


  • Elkhart, Indiana, United States Tom Naquin Auto Family Full time

    Position SummaryWe are excited to announce an opening for a proficient Automotive Master Technician/Shop Foreman to become a vital part of our team at Tom Naquin Auto Family.Advantages of joining our team as a Master Technician:Attractive compensation package reaching up to $100,000Access to advanced technology in our state-of-the-art workshopExclusive...


  • Elkhart, Indiana, United States Morrison Industries LLC Full time

    Job OverviewMorrison Industrial Equipment is seeking skilled Field Service Technicians to join our dedicated team. This role involves traveling to client locations to perform essential repairs on a diverse range of machinery, particularly forklifts.Key Responsibilities:Diagnose and address equipment malfunctions efficiently.Communicate effectively with...


  • Elkhart, Indiana, United States Frontier Communications Full time

    Job Title: Automotive Service TechnicianCompany: Frontier CommunicationsWage Range: $35.50 per hourSummary:As an Automotive Service Technician, you will be responsible for the maintenance and repair of various vehicle systems. Your expertise will ensure that our fleet operates efficiently and safely. You will work on internal combustion engines, transmission...


  • Elkhart, Indiana, United States Hull Lift Truck, Inc. Full time

    Job OverviewHull Lift Truck, Inc. is seeking a skilled Road Service Technician to join our team. As a key member of our service team, you will be responsible for performing quality repairs on lift trucks and industrial equipment.Key Responsibilities:Efficiently diagnose and repair complex mechanical issues on lift trucks and industrial equipmentComplete work...

  • Survey Crew Lead

    1 week ago


    Elkhart, Indiana, United States Randstad Full time

    Job SummaryRandstad is seeking a highly skilled Survey Crew Chief to oversee the daily field operations of a land survey crew. This is a direct hire opportunity located in Elkhart, Indiana.Key ResponsibilitiesOperational Oversight: Supervise and coordinate the activities of a land survey crew, ensuring efficient and effective data acquisition.Project...


  • Elkhart, Indiana, United States Summers Plumbing Heating & Cooling - Elkhart Full time

    Job Opportunity at Summers Plumbing Heating & Cooling - ElkhartJob Summary:We are seeking a highly motivated and experienced Plumbing Service Technician to join our team at Summers Plumbing Heating & Cooling - Elkhart. As a key member of our team, you will be responsible for providing exceptional customer service and delivering high-quality plumbing services...

  • Lead Pharmacist

    2 weeks ago


    Elkhart, Indiana, United States Kroger Health Full time

    Lead Pharmacist Opportunity at Kroger HealthBecome a vital part of Kroger Health, where our commitment to our team and customers is paramount. Experience a workplace that values a balanced lifestyle and offers robust support from a well-trained pharmacy team. With more skilled technicians than our competitors, you will enjoy the autonomy necessary to improve...


  • Elkhart, Indiana, United States Peterman Brothers Full time

    Job SummaryWe are seeking a skilled HVAC Service Technician to join our team at Peterman Brothers. As a key member of our service team, you will be responsible for diagnosing and repairing HVAC issues in residential homes. If you have a passion for delivering exceptional customer service and are looking for a rewarding career opportunity, we encourage you to...


  • Elkhart, Indiana, United States Crown Full time

    Job Summary:Crown is seeking a skilled Dock and Door Equipment Technician to join our team. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our dock and door equipment.Responsibilities:Troubleshoot, diagnose, and repair dock and door equipment to ensure optimal performance.Perform routine maintenance and...


  • Elkhart, Indiana, United States United Shade Full time

    Position OverviewManufacturing Technician plays a crucial role in supporting automated production systems and machinery to uphold exceptional standards of safety, product integrity, and operational efficiency while promoting collaboration and ongoing improvement. Key responsibilities encompass monitoring equipment, operating machinery, and maintaining a tidy...


  • Elkhart, Indiana, United States Chubbs Steel Sales Inc Griffin Trailer Full time

    Job Title: Industrial Machinery Repair TechnicianWe are seeking a proficient Industrial Machinery Repair Technician to ensure the optimal performance of our manufacturing and processing equipment.Key Responsibilities:Conduct repairs, installations, and adjustments on industrial machinery and electrical systemsDiagnose and rectify any malfunctioning...


  • Elkhart, Indiana, United States SpartanNash Full time

    Job SummarySpartanNash is seeking a highly skilled and experienced Meat Department Lead to join our team. As a key member of our retail store operations, you will be responsible for leading the day-to-day activities of the meat department, ensuring that our customers receive exceptional service and that our store meets the highest standards of quality and...


  • Elkhart, Indiana, United States RSR - Frontier Full time

    Bilingual Field Sales Consultant - (Fluent in Spanish & English) Sign-on bonus of $3,000 (Bonus will be paid in 2 installments- First half paid after 90 days of employment and the second half after 180 days of employment) At RSR - Frontier, we are dedicated to pushing the boundaries of technology and connectivity. With over 80 years of experience, we are...