Retail Sales Representative

2 months ago


Carlinville, Illinois, United States Great Lakes Ace Hardware Full time
Position Overview
This role involves providing exceptional customer service while driving sales and managing product displays. The Sales Associate is expected to uphold the values and mission of Great Lakes Ace Hardware in every interaction.

Key Responsibilities
1. Deliver outstanding customer service by greeting customers and assisting them with inquiries regarding products.
2. Utilize the S.A.L.E.S. process to ensure customers find all necessary items.
3. Accurately complete all required paperwork, including inventory and pricing documents.
4. Receive and unpack merchandise, ensuring proper stock levels are maintained.
5. Organize and display products according to company guidelines to enhance sales opportunities.
6. Conduct inventory adjustments and maintain accurate stock records.
7. Stay informed about new products and promotional items.
8. Implement loss prevention strategies to minimize theft.
9. Operate store technology, including point of sale systems and inventory management tools.

Additional Responsibilities
1. Assist customers with paint mixing and color matching.
2. Provide recommendations for services offered in-store, such as cutting and repairs.
3. Process transactions efficiently at the cash register, promoting additional sales where appropriate.
4. Attend team meetings and contribute to a collaborative work environment.

Qualifications
1. Previous retail experience is preferred but not mandatory.
2. Strong communication skills, both verbal and written.
3. Basic mathematical skills for handling transactions.
4. Ability to follow instructions and work independently.
5. Physical ability to lift and move merchandise as required.

Work Environment
1. The role may involve working near moving equipment and varying weather conditions.
2. A moderate noise level is typical in the work environment.

Compensation
The position offers a competitive hourly wage.

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