Customer Service Associate

4 days ago


Bedford, Massachusetts, United States Hertz Full time
About the Role

We are seeking a highly motivated Sales and Service Associate to join our team at Hertz Local Edition. As a brand ambassador, you will provide exceptional customer service and sell Hertz products and services to meet customers' travel needs.

Responsibilities
  • Communicate effectively with customers to offer ancillary products and enhance their travel experience.
  • Sell core products such as options to waive customer responsibility for damage, fuel options, and vehicle upsells.
  • Achieve personal sales goals while supporting team objectives.
  • Work in a fast-paced environment, providing quality service and sales to enhance the customer rental experience.
  • Convert phone shops to reservations and rentals.
  • Create a positive customer service experience by listening to and identifying customer needs.
  • Engage customers in a courteous and professional manner, ensuring overall customer satisfaction and service.
  • Maximize revenue opportunities with customers by soliciting business after every rate quote and addressing/overcoming objections to placing a reservation.
  • Assist customers with post-rental inquiries involving the rental and billing process.


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