MSP Systems Engineer

2 days ago


Valparaiso, Indiana, United States Trust Tech, LLC Full time
Job Title: MSP Systems Engineer

Trust Tech, LLC is seeking a highly skilled MSP Systems Engineer to join our team. As a key member of our services team, you will be responsible for maintaining client uptime and improving their IT environments through effective monitoring, maintenance, problem identification, and resolution activities.

Key Responsibilities:
  • Assist in the review of Requests for Bid & Requests for Proposal
  • Lead and contribute to assessments of the clients' technical environments, physical review, documentation of the IT assets, and participation in onsite interviews and walkthroughs
  • Participate in phone conferences, in-person meetings, validation, and proposal meetings with the Account Management team
  • Scope and generate technical project plans, defining steps necessary for successful project completion and defining project milestones/timelines
Requirements:
  • Three or more years of relevant IT engineering experience
  • Experience in TCP/IP, IPSec, and Network Automation
  • Expert knowledge of Windows Server administration and configuration
  • Advanced knowledge of network troubleshooting, design, devices, appliances, architecture, protocols, and topology
  • Experienced in using internal and vendor ticketing and software tools
  • Deadline-driven with the ability to learn new technologies and work in a fast-paced team environment
  • Knowledgeable of Microsoft Word, Excel, PowerPoint, Outlook, and Visio
  • Effective written and spoken English communication skills with all levels of an organization
What Will Put You Ahead:
  • 10+ years of IT experience
  • 5+ years of working for a Value-Added Reseller or Managed Service Provider
  • Cloud Experience (Microsoft 365, Azure, AWS)
  • Expertise in Aruba, Fortinet, Meraki technology stacks
Your Education:
  • Bachelor's degree in computer science, electrical engineering, or a related field, or an equivalent combination of education, training, and experience (required)
  • Industry or vendor-specific certification and training, such as Microsoft, Cisco, Aruba, or Fortinet (preferred)


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