Assistant General Manager

5 days ago

Pikesville, Maryland, United States Curio Wellness Full time
Job Title: Assistant General Manager

The Assistant General Manager plays a crucial role in leading the building and management team by implementing efficient processes to deliver an exceptional customer experience, high-quality products, and patient education.

This position is responsible for assisting the General Manager in achieving financial results that meet and exceed budget expectations.

Key Responsibilities:
  • Lead and inspire the team to succeed
  • Participate in recruitment, hiring, onboarding, training, and developing staff
  • Set clear expectations and hold the team accountable for meeting those expectations
  • Evaluate staffing needs and adjust as necessary to maintain a high level of customer satisfaction and meet budget goals
  • Provide regular, clear, and honest feedback to staff and conduct regular employee check-ins and team connection meetings to discuss performance and employee development goals
  • Promote the company's mission, vision, and values to all team members
  • Engage in honest, innovative, problem-solving dialogue with team members and corporate teams
  • Reinforce a compliance-first culture at the Wellness Center
  • Learn and understand rules and regulations determined by the law and by the Maryland Medical Cannabis Commission
  • Maintain accurate and up-to-date standard operating procedures
  • Conduct store audits as requested by the General Manager and ensure all store compliance records/documents are kept as required, are organized, and easily accessible for all stakeholders
  • Deliver operations excellence by properly operating the location, adhering to all pre-determined processes
  • Drive top-line revenue to meet and exceed stated goals and manage total expenses to ensure the store remains profitable
  • Assist the GM in determining and procuring a proper product mix that maintains gross margin goals
  • Work with the Corporate team to set pricing for all products in the dispensary and HP
  • Maintain proper inventory levels in accordance with the plan and budget
  • Partner with the Far & Dotter Marketing team to develop and execute the marketing strategy for the store
  • Schedule personnel in accordance with store needs and budgets
  • Learn and become an expert in all technology and systems, especially the POS
  • Properly maintain the physical store space and all equipment and assets to run the business
  • Oversee proper handling of all monies, including preparing cash deposits per SOPs, conducting daily reconciliations of Canpay, Cashless ATM, and cash with Leaf Logix
  • Perform cash drops as needed
  • Monitor financial performance and report results to the Director of Store Operations in a cadence that is predetermined or as needed
  • Oversee and execute all safety and security initiatives
  • Learn the dispensary landscape, including the competitive landscape near the existing location and around the state
  • Other duties as assigned
Requirements:
  • Bachelor's Degree (BA, BS) or four (4) years of equivalent job-related experience
  • 2+ years in Retail Store leadership
  • Strong verbal and written communication skills
  • Proven ability to create culture, develop people, and lead
  • Mindset of continuous development for employees
  • Strong understanding of sales, marketing, and supply chain management
  • Strong understanding of sales and guest service
  • Process-oriented
  • Strong product knowledge awareness
  • Data-driven mindset
  • Understanding of financial performance
  • Technologically savvy
  • Able to effectively use Microsoft Office suite, especially Excel, and advanced functions of the POS system
  • Ability to work retail hours (opening and closing shifts, including nights, weekends, and holidays)
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to walk, stand, talk, or hear.

The employee is occasionally required to sit, use hands to finger or feel, use finger dexterity, reach with hands and arms, climb and balance, stoop, kneel, crouch, or crawl, and lift a maximum of 25 lbs.

This position has no special vision requirements.

Curio Wellness is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Must be 21 years old.

As a condition of employment, all Curio Wellness employees must comply with the State of Maryland requirements, which include providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.

Salary: $75,000 USD per year

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